Stephanie Thompson
Bowie,MD
Overview
26
26
years of professional experience
Work History
High Risk Coordinator
Court Services & Offender Supervision Agency
Washington, DC
06.2022 - Current
- Review Supervisees Criminal History.
- Gather intel from various sources .
- Determine supervisees supervision level.
- Conduct monthly meetings with Supervisory Community Supervision Officers and Community Supervision Officers to staff cases.
- Make recommendations for supervision for additional programming.
- Document and submit recommendations on a standardized form.
- Communicate and Maintain a rapport with our external partners.
- Participate in Community meeting via designated location or Teams (Zoom).
- Provide additional support for the Intensive Cognitive Behavioral Intervention unit.
Rapid Response Officer
Court Services & Offender Supervision Agency
Washington, DC
03.2020 - 06.2021
- Managed personnel and vehicles entering crime scenes to preserve integrity of evidence.
- Prepared detailed written reports articulating and detailing specific facts based on Law Enforcement partnerships.
- Identified needs of customers promptly and efficiently.
- Performed background checks on supervisees
- Created plans to propose solutions to problems relating to the supervisee failure to report for office visits.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted with co-workers requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
Community Service Specialist
Court Services & Offender Supervision Agency
Washington, DC
03.2019 - 12.2020
- Provided case management support to ensure client needs were met in a timely manner
- Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
- Collected and entered statistical data into databases.
- Served as a liaison between clients, families, providers, government agencies, schools, employers.
- Collaborated with community leaders, organizations and public agencies to promote community service programs.
- Attended conferences or workshops related to providing resources or services within the community.
- Attended community meetings once a month to answer questions, address complaints and explain procedures.
- Maintained accurate records and documented client data in company databases.
- Participated in meetings with stakeholders to discuss new initiatives or changes in existing programs.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Coordinated volunteer activities within the local community groups and organizations.
- Developed and maintained relationships with community partners to coordinate services.
- Maintained up-to-date and accurate program files and records.
Community Liaison Officer
Court Services & Offender Supervision Agency
Washington, DC
06.2018 - 03.2019
- Drafted correspondence on behalf of the organization in response to inquiries from external stakeholders.
- Effectively communicated with Community Supervision Officers in regards to supervisees compliance on supervision
- De-escalate interactions between Metropolitan Police Department and supervisees if applicable.
- Stayed abreast of current information regarding feuds between neighborhoods
- Maintained records of all interactions with supervisees, collateral contacts and stakeholders including contact information, notes from conversations.
- Developed and maintained relationships with key stakeholders in the community.
- Liaised with community partners and upper management to address current issues and find appropriate solutions.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Monitored local media outlets for stories related to community risk
Community Supervision Officer
Court Services & Offender Supervision Agency
Washington, DC
09.2003 - 06.2018
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Maintained detailed records of offender contacts, progress reports, violation reports, and other documentation relating to cases.
- Gathered social and legal data on each probationer and verified details.
- Observed and recommended special community services opportunities to support offenders.
- Established positive relationships with clients through providing consistent communication regarding their individual needs.
- Monitored the compliance of offenders in their court-mandated programs.
- Provided guidance and support to individuals who are under community supervision.
- Created, organized and maintained files, case notes and electronic databases.
- Initiated revocation proceedings against those who violate the terms of their release from custody.
- Enforced court orders such as restitution payments or completion of treatment programs.
- Intervened in crisis situations involving probationers who have violated the terms of their release from custody.
- Worked in collaboration with offenders to fully participate in rehabilitation planning.
- Investigated allegations of non-compliance with conditions of release from prison and jail and took appropriate action when needed.
- Maintained positive relationships with offenders and family members through weekly visits.
- Participated in multi-disciplinary teams that review high risk cases or develop new strategies for reducing recidivism rates.
- Attended hearings in criminal court proceedings when necessary to provide testimony regarding an offender's behavior during supervision period.
- Developed case plans for offenders that outline expectations and goals while on probation.
- Provided referrals for educational opportunities, job training, substance abuse treatment, mental health counseling.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
Supervisor of Group Home
Boystown
Washington, DC
01.1998 - 09.2003
- Provided crisis intervention when necessary by following established protocol.
- Approved activities complied with facility's policies, adhered to budget and offered educational value.
- Reviewed incident reports prepared by staff members related to any behavioral issues or incidents involving residents.
- Prepared and maintained budgets, personnel records or training manuals.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Supervised daily activities of residents to ensure safety and well-being.
- Provided hands-on and proactive leadership to community services staff.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
- Monitored performance of 15-staff members to gauge work efficiency and improve overall productivity.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Consulted with staff on resolution of complex service issues.
- Communicated with families or advocates to discuss resident needs and progress.
- Worked closely with the clinical team to develop treatment plans for each resident based on diagnosis.
- Developed and implemented policies, procedures and objectives for group home.
- Coordinated transportation arrangements for medical appointments or other outings as needed.
- Coordinated with other departments such as social services, medical teams, and community organizations to provide optimal care for residents.
- Responded promptly to emergency situations using appropriate problem solving techniques.
- Evaluated job performance of direct care workers providing feedback on strengths and weaknesses when necessary.
- Held regular meetings with staff members to review policies and procedures and discuss challenges or successes.
- Performed weekly budget analysis to document petty cash and expenses.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH05-2009
Bachelor of Science - Criminology
Bowie State University
Bowie, MD05-1998
Skills
- Document Management
- Information Collection
- Data Entry
- Resource Allocation
- Professional Networking
- MS Office
- Event Planning
- Schedule Coordination
- Relationship Building
- Negotiation
- Discretion and Confidentiality
- Presenting Ideas and Plans
- Organization and Time Management
- Training & Development
- Active Listening
- Calm Under Pressure
- Public Speaking
- Written Communication
- Microsoft Office
- Decision-Making
- Planning
- Supervision and Leadership
- Teamwork and Collaboration
- Conflict Resolution
- Attention to Detail
- Analytical and Critical Thinking
- Leadership
Timeline
High Risk Coordinator
Court Services & Offender Supervision Agency
06.2022 - Current
Rapid Response Officer
Court Services & Offender Supervision Agency
03.2020 - 06.2021
Community Service Specialist
Court Services & Offender Supervision Agency
03.2019 - 12.2020
Community Liaison Officer
Court Services & Offender Supervision Agency
06.2018 - 03.2019
Community Supervision Officer
Court Services & Offender Supervision Agency
09.2003 - 06.2018
Supervisor of Group Home
Boystown
01.1998 - 09.2003
Master of Science - Criminal Justice
University of Cincinnati
Bachelor of Science - Criminology
Bowie State University
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