Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Thompson

Cleveland,TN

Summary

Proficient Billing Manager and Certified Professional Coder pursuing new opportunities. Offering a solid track record of success as a supervisor and skill in reviewing operations and implementing modern, successful updates. Specializing in the Healthcare industry.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

33
33
years of professional experience

Work History

Medical Billing Manager

Peerless Pediatrics
Cleveland, TN
11.1999 - Current
  • Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
  • Developed training programs for new hires and existing staff in order to improve performance and efficiency.
  • Conducted audits on claims submitted by medical billing staff, ensuring compliance with all applicable laws and regulations.
  • Resolved issues related to denied or rejected payments from insurance companies.
  • Identified areas of improvement within the medical billing process, implemented changes accordingly.
  • Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
  • Analyzed financial data, identified discrepancies, and reported findings to senior leadership team.
  • Assisted in developing policies and procedures related to medical billing operations.
  • Provided technical assistance regarding coding questions or other inquiries from internal teams.
  • Reviewed appeals processes and assisted in preparing appeal letters when necessary.
  • Prepared monthly financial statements detailing revenue generated by practice locations.
  • Attended industry conferences, seminars, and meetings to stay abreast of current trends in healthcare finance.
  • Developed strategies for improving collections performance across multiple sites.
  • Collaborated with IT department on software upgrades or system enhancements that would improve overall efficiency.
  • Oversaw daily activities related to the processing of electronic claims submissions.
  • Coordinated efforts between departments regarding patient follow up activities associated with denials or rejections.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Set up and maintained electronic billing system.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Customer Service Representative

Cleveland Bank and Trust
Cleveland, TN
10.1990 - 10.1999
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely
  • Set up and activated customer accounts.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Certified Professional Coder

American Academy of Professional Coders
TX
10.2004

Associate of Science -

Cleveland State Community College
Cleveland, TN

Skills

  • Accounts Receivables
  • Operations Monitoring
  • Organized
  • Workflow Planning
  • Procedure Optimization
  • Project Management
  • Collections Experience
  • Proactive and Focused
  • Critical Thinking
  • Financial Resource Management
  • Service Oriented
  • Researching

Timeline

Medical Billing Manager

Peerless Pediatrics
11.1999 - Current

Customer Service Representative

Cleveland Bank and Trust
10.1990 - 10.1999

Certified Professional Coder

American Academy of Professional Coders

Associate of Science -

Cleveland State Community College

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Stephanie Thompson