Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
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Stephanie Thompson

Cartersville,GA

Summary

Customer service-oriented professional backed by strong leadership skills and 8+ years of patient care industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality. Consistently successful in motivating and leading members to top performance. Work well as part of a team and maintain a professional and positive environment. Communication Platforms -Zoom, Skype, Google Meet, and MS Teams. Microsoft Office Applications - Word, Excel, Outlook, and PowerPoint. Type 38 WPM. Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.

Overview

5
5
years of professional experience

Work History

Home Health Aide

M & S Home Care Service
05.2019 - Current
  • Provide personal care assistance to 3 residents - personal hygiene, feeding, and mobility
  • Promote a safe, clean, and organized environment
  • Observe, report, and documents resident conditions and activities
  • Comply with policies and procedures and abide by HIPAA guidelines to protect privacy.

Assistant Manager

Circle K
11.2019 - 06.2022
  • Supervised 10 team members, created schedules, hired, and trained new employees, and delegated tasks
  • Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures
  • Build relationships and stayed attentive to employes by motivating them to succeed and improve
  • Addressed issues in professional manner and resolved staff and customer service problems.

Account Representative

TruGreen Lawn Care
06.2020 - 04.2022
  • Contacted customers to assess satisfaction and current needs.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Collaborated with other departments to address customer needs and service requests.
  • Supported customer satisfaction through regular follow-up and communication.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Education

Associate of Science Degree

Ultimate Medical Academy
01.2024

Skills

  • Care plan assessment
  • Meal Preparation
  • Care Plan Management
  • Progress Documentation
  • Behavioral support
  • Housekeeping
  • Documentation
  • Patient Care

Key Qualifications

  • Medical Admirative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Managment
  • Check In/Check Out
  • Data Entry
  • Release Information
  • HIPAA Compliance
  • Medical Law & Ethics
  • CMS1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for IDC-10 & CPT
  • Insurance Verification
  • Anatomy Verification

Timeline

Account Representative

TruGreen Lawn Care
06.2020 - 04.2022

Assistant Manager

Circle K
11.2019 - 06.2022

Home Health Aide

M & S Home Care Service
05.2019 - Current

Associate of Science Degree

Ultimate Medical Academy

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Stephanie Thompson