Stephanie Thompson
Customer Service
Rancho Cucamonga,CA
Summary
Seasoned Customer Experience Advisor with background in providing top-notch customer service, managing client relationships, and implementing customer support strategies. Skilled at analyzing customer feedback to improve products and services while fostering strong customer loyalty. Notable strengths include problem-solving skills, conflict resolution abilities, and communication acumen. Previous work has resulted in significant improvements in customer satisfaction levels and repeat business growth.
Overview
25
25
years of professional experience
Work History
Elderly Caregiver
Priscilla Cancelmo
Rancho Cucamonga, CA
06.2018 - 08.2024
- Developed nutritious food options catering to various health requirements
- Ensured adherence to prescribed care plans when administering medications
- Recognized emergencies and notified paramedics and family members.
- Transported patients to medical, dental and personal care appointments.
- Tracked and reported clients' progress based on observations and conversations.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Provided emotional support during end-of-life transitions.
- Administered medications according to physician instructions.
Manager
Groovy Wellness
Claremont, CA
05.2016 - 06.2017
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of 30 employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
Sales Associate
Macys Department Store
Rancho Cucamonga, CA
09.2014 - 04.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Vitamin Clerk
Sprouts Farmers Market Inc, Grocery
Rancho Cucamonga, CA
08.2013 - 08.2014
- Maintained current knowledge of store products and services to answer customer inquiries accurately.
- Organized and stocked shelves with vitamin merchandise, ensuring adequate supply levels.
- Inspected product quality and expiration dates to ensure freshness of vitamins.
- Greeted customers in a friendly manner while providing excellent customer service.
- Assisted customers with selecting the best vitamins for their individual needs.
- Created attractive displays throughout the store to promote sales of vitamins.
- Conducted price changes as instructed by management using established pricing guidelines.
- Fostered strong working relationships with vendors through effective communication.
- Checked shipments against invoices for accuracy upon receipt of merchandise.
- Prepared promotional materials such as flyers or signs advertising special offers on vitamin products.
- Delivered exceptional customer service to promote program engagement.
Sales Associate
Macy's
Rancho Cucamonga, CA
Education
Some College (No Degree) - Psychology
Csusb
San Bernardino, CASkills
- Time Management
- Quality program protocols
- Relationship Building
- Documentation And Reporting
- Progress Documentation
- Compassionate client care
- Verbal/written communication
- Building rapport
- Problem-solving skills
- Professional Demeanor
- Service Quality Improvement
- Leader
Timeline
Elderly Caregiver
Priscilla Cancelmo
06.2018 - 08.2024
Manager
Groovy Wellness
05.2016 - 06.2017
Sales Associate
Macys Department Store
09.2014 - 04.2016
Vitamin Clerk
Sprouts Farmers Market Inc, Grocery
08.2013 - 08.2014
Sales Associate
Macy's
Some College (No Degree) - Psychology
Csusb
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