Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Thompson

Washington,DC

Summary

Dynamic professional with a proven track record in customer service and safety, exemplified during tenure at MGM Pools. Skilled in pool safety and delivering exceptional service, demonstrated through lifeguard certification and fostering inclusive environments. Excelled in roles requiring active problem-solving and effective communication, significantly improving customer satisfaction and swimmer confidence.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Swim Instructor

MGM Pools
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.

Delivery Driver

Door Dash
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Concierge

Marriott
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Cashier

Walgreens
10.2024 - Current


  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Business Administration - Hotel Clerk

Charleston Job Corps Center
Charleston, WV
11.2004

Skills

  • Pool safety
  • Lifeguard certification
  • First and CPR instruction
  • Stroke techniques

Certification

Food Handler Essentials Course Certificate

Alcohol Service Education Course Certificate

Timeline

Cashier

Walgreens
10.2024 - Current

Swim Instructor

MGM Pools

Delivery Driver

Door Dash

Concierge

Marriott

Business Administration - Hotel Clerk

Charleston Job Corps Center

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