Stephanie Thompson
Remsen
Summary
Compassionate and dedicated professional with a robust background in psychology, counseling, and customer service, committed to enhancing the well-being of individuals facing mental health and developmental challenges. Proven expertise in providing quality care and fostering life skills development, complemented by strong interpersonal abilities that facilitate effective collaboration in both team-oriented and individual settings. Eager to contribute to a dynamic organization that values growth and innovation in psychology and human services. Seeking a long-term opportunity that promotes professional development while making a meaningful impact on the lives of others.
Overview
15
15
years of professional experience
Work History
Care Manager
LIFEPlan CCO NY
07.2019 - Current
- Coordinated Life plans for Members, ensuring alignment with individual goals and preferences.
- Facilitate Life plan meetings to ensure adherence to plans and goals in a person centered maner.
- Monitored members progress and adjusted services to enhance outcomes and quality of life.
- Collaborated with multidisciplinary teams to implement comprehensive strategies across various settings.
- Educated members and families on services and supports throughout the community.
- Assist navigating OPWDD, waiver services and Social Service benefits.
- Maintain electronic health records
Medicaid Service Coordinator
The ARC Onedia Lewis
11.2016 - 07.2019
- Coordinated care plans for individuals, ensuring comprehensive support and resource accessibility.
- Assisted clients in navigating Medicaid application processes, enhancing understanding of eligibility requirements.
- Monitored client progress and adjusted service plans to meet evolving needs effectively.
- Facilitated communication between clients and healthcare providers, promoting collaboration and timely interventions.
- Educated families about available resources, empowering them to make informed decisions regarding care options.
- Developed and maintained accurate client records, ensuring compliance with regulatory standards and best practices.
Resident Counselor II
Rescue Mission of Utica
12.2010 - 11.2016
- - Support residents in a 52-bed facility, teaching daily living, social, and community skills.
- - Assist with hygiene, room care, and medication supervision.
- - Develop and implement individualized service plans and goals for residents.
- - Maintain documentation of behaviors, appointments, and progress.
- - Collaborate with care providers and team members to ensure consistent support.
- - Skilled in redirection and crisis management in high-stress situations.
Education
Bachelor of Science - Psychology
Tennessee Temple University
Chattanooga, TN05.2006
High School Diploma - undefined
Manatee High School
Bradenton, FL06.2001
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Workflow coordination
- Policy adherence
- HIPAA guidelines
- Records management
- Multidisciplinary team collaboration
- Medicare compliance
- Member advocacy
- Technology proficiency
Timeline
Care Manager
LIFEPlan CCO NY
07.2019 - Current
Medicaid Service Coordinator
The ARC Onedia Lewis
11.2016 - 07.2019
Resident Counselor II
Rescue Mission of Utica
12.2010 - 11.2016
High School Diploma - undefined
Manatee High School
Bachelor of Science - Psychology
Tennessee Temple University
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