Stephanie Thorndyke

I decided to shift my career towards System Analysis and Business Analysis. This allows me to fulfill my ambition for Process & Project Management, Project Coordination, and being highly involved in technical operations.

• Worked with Tidal, SQL & Dynamics.
• Assisted with setting up over 300 promotions. This includes security groups, certificates, and email configurations.
• Quality checked reports when needed.
• Coordinated communication between various departments.
• Helped maintain file organization on the shared drive.
• Gather information for reports when needed and delivered in Excel format.

• Managing and personally delivering services required to meet implementation goals at high level of quality
• Proactively identify and set client expectations
• Act as first line of technical support during implementation cycle
• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication with Data Services, Download Services, Installation, Training, and Consulting departments
• Completing various setup, configuration, and activation tasks
• Communicate agency statuses and updates weekly to management
• Maintaining detailed knowledge of Applied’s products (TAM, Vision, Doris & Epic) as versions are updated/enhanced

• Responsible for business analysis, project management (using OpenAir and Mavenlink), software implementation, custom configuration, data conversion services, and training (onsite and remote) for clients.
• Worked both independently and with range of small to large project teams based on complexity of business needs.
• Successfully implemented over 100 projects with clientele ranging from school districts and government facilities to small and large private/public businesses.
• Installed and supported (3rd level support) Accounting and Maintenance software. (Series4000 and Agility/Maintenance5000)
• Created and curated internal and client-side user guides and troubleshooting documentation based on specific client needs.
• Participated in pre-sales and pursuit activities including presentations, proposals and statements of work. Co-delivered presentations to all levels of prospective clients including upper level management.
• Functioned as QA tester for newly developed features and functions and documented outcomes.
• Extracted large data sets using SQL and Oracle.
• Created on-demand graphs and charts for Maintenance clients to highlight various KPIs including trending patterns for work orders completed and time spent using Microsoft Excel.
• Manipulated and loaded large data sets using SQL.
• Led training sessions (onsite and remote) to small and medium groups of both technical and non-technical participants. Was responsible for building out course materials and planning all logistics related to training sessions.

• Scheduled courses for Unix & Intel teams by communicating with education vendors, investigate various education options that best benefit the team(s), coordinate costs with department’s current budget, make travel arrangements for instructors, and set up rooms to guarantee classroom conditions are met. Team sizes ranged from 10 to 50 people.
• Prepared, organized, and delivered adhoc reports using Microsoft Office products for senior management.
• Assisted with various projects to ensure priorities, deadlines and process management techniques were met.
• Validate that all reports, emails, and projects are delivered with professionalism and organized content.
• Coordinated with QA team to help analyze and deliver data sets to teams throughout US.
• Worked with lead Security Team with investigating risks and compliance workplace safety issues.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments