Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Stephanie Thresh

Lake Wales,FL

Summary

I enhanced client satisfaction through tailored solutions and exceptional service. Known for building strong relationships and implementing efficient systems, I consistently drive growth and improved operational effectiveness. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sole Proprietor

One Villian Boutique
10.2021 - Current
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
  • Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
  • Strengthened brand visibility via strategic networking at industry events.
  • Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
  • Implemented marketing strategies that effectively promoted services and attracted new clients.
  • Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
  • Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Audiology Assistant /Patient Billing Specialist

Winter Haven Audiology
09.2007 - 03.2025
  • Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
  • Contributed to clinic efficiency by maintaining audiology equipment and ensuring proper calibration.
  • Supported efforts toward increased accessibility of audiology services within underserved communities through outreach initiatives and partnerships with local organizations.
  • Supported audiology team members in conducting research projects related to hearing health advancements and best practices.
  • Coordinated with insurance companies to verify coverage details for audiology services, expediting claims processing and minimizing out-of-pocket expenses for patients.
  • Educated patients on proper hearing aid usage and care, empowering them to take an active role in their hearing health management.
  • Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
  • Provided compassionate assistance to pediatric patients during audiological assessments, helping ease anxiety throughout the process.
  • Promoted a welcoming clinic environment by greeting patients warmly upon arrival and addressing any concerns or questions they may have had about their appointment or treatment plan.
  • Improved patient care by assisting audiologists in performing diagnostic tests and evaluations.
  • Actively participated in professional development opportunities, staying informed on industry trends and emerging technologies within the field of audiology.
  • Facilitated communication between audiologists, physicians, speech-language pathologists, and other healthcare professionals involved in a patient''s care team.
  • Streamlined patient scheduling, facilitating timely appointments and reducing wait times for assessments.
  • Contributed to the overall success of the audiology clinic by consistently demonstrating a commitment to quality patient care, teamwork, and ongoing professional growth.
  • Performed comprehensive audiological evaluations for Standard Threshold Shift to determine work-related hearing loss or otherwise.
  • Used medical computer-based patient record system to input daily statistics and place orders.
  • Assisted patients in understanding their insurance benefits, helping them make informed decisions about their healthcare expenses.
  • Streamlined billing processes for increased efficiency, implementing electronic claim submission methods.
  • Collaborated closely with other departments, such as medical records and registration, to facilitate seamless coordination of the entire patient billing process.
  • Supported revenue growth by accurately coding medical procedures for optimal reimbursement from insurance companies.
  • Served as a reliable point-of-contact between patients, healthcare providers, and insurance companies to address any questions or concerns related to medical bills swiftly.
  • Conducted thorough audits of patient accounts, identifying discrepancies and ensuring billing accuracy before finalizing statements.
  • Ensured timely payment collections by promptly following up on outstanding balances and negotiating payment plans.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate bill submissions, reducing delays in payments.
  • Improved cash flow management with consistent follow-up on overdue invoices and establishing clear lines of communication with patients regarding their financial responsibilities.
  • Maintained a high level of customer satisfaction, addressing patient concerns and resolving billing disputes professionally.
  • Expedited claim processing times by submitting clean claims free of errors that could cause delays or denials from insurance carriers.
  • Reduced errors in patient billing through careful monitoring of data entry and adherence to company policies.
  • Enhanced patient billing accuracy by diligently reviewing and verifying insurance coverage information.
  • Kept up-to-date with industry changes and regulations, attending training sessions and workshops to ensure ongoing expertise in patient billing processes.
  • Maintained strict compliance with HIPAA regulations when handling sensitive patient information during the billing process.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Verified insurance of patients to determine eligibility.
  • Filed and updated patient information and medical records.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Delivered timely and accurate charge submissions.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Adhered to established standards to safeguard patients' health information.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Liaised between patients, insurance companies, and billing office.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Generated monthly billing and posting reports for management review.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Audited and corrected billing and posting documents for accuracy.
  • Processed vendor and supplier payments on weekly basis.
  • Kept vendor files accurate and up-to-date to expedite payment processing.

House Cleaner /Dog Pet Sitter

Self-employed
06.2016 - 11.2019
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Dusted picture frames and wall hangings with cloth.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Emptied trashcans and transported waste to collection areas.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained a safe and comfortable environment for dogs, ensuring proper exercise, feeding, and playtime routines.
  • Handled various breeds of dogs with differing temperaments and needs, adapting care strategies accordingly.
  • Provided exceptional customer service by actively listening to client concerns and addressing any issues promptly and professionally.
  • Addressed any behavioral issues or concerns with pet owners, offering guidance on training techniques when appropriate.
  • Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home.
  • Managed scheduling effectively to accommodate multiple clients'' needs simultaneously without compromising quality of service.
  • Administered medications to dogs as needed, following owner instructions and veterinary guidelines.
  • Maintained a clean and organized workspace for dog care activities, ensuring the health and safety of all pets involved.
  • Supported clients during times of emergency or unexpected schedule changes by providing flexible availability for last-minute bookings.
  • Prevented incidents of escape or injury by closely monitoring dog behavior during outdoor activities such as walks or trips to the park.
  • Enhanced client satisfaction by providing personalized and attentive care for their pets during sitting appointments.
  • Built trust with pet owners through consistent communication and updates on their dog''s well-being while in my care.
  • Transported dogs to veterinarian appointments or grooming sessions when requested by clients.
  • Promoted positive reinforcement techniques throughout all interactions with dogs, fostering a healthy bond between pet sitter and canine client.
  • Prepared food and water following instructions from pet owners.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Exercised animals regularly with walks and rigorous play activities.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Education

Certificate - Audiologist Assistant

Nova Southeastern University
Davie, FL

Skills

  • Purchasing and planning
  • Business development
  • Cost analysis and savings
  • Business management and development

Certification

  • Certified Audiologist Assistant at Winter Haven Audiology

Timeline

Sole Proprietor

One Villian Boutique
10.2021 - Current

House Cleaner /Dog Pet Sitter

Self-employed
06.2016 - 11.2019

Audiology Assistant /Patient Billing Specialist

Winter Haven Audiology
09.2007 - 03.2025

Certificate - Audiologist Assistant

Nova Southeastern University

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Stephanie Thresh