Stephanie Thrower
Acworth,Ga
Summary
Dynamic and results-oriented professional with nearly a decade of experience in leadership, sales, and dog training. Adept at effectively communicating complex concepts, inspiring learning, and driving sales growth. Proven ability to lead and motivate teams, achieve sales targets, and cultivate strong client relationships. Seeking new opportunities to leverage leadership and sales skills in a dynamic management role.
Overview
8
8
years of professional experience
Work History
Dog Trainer/Owner/Operator
Kontrolled Khaos Training Co.
Tucker, GA
03.2022 - 02.2024
- Launched and operated a successful dog training business, overseeing all aspects of business development, operations, and client relations
- Developed and implemented innovative training programs tailored to individual dog needs, resulting in improved behavior and obedience
- Led marketing efforts, including social media management, website development, and community outreach, significantly increasing brand visibility and customer acquisition
- Demonstrated exceptional sales skills by effectively communicating the value of training services and consistently exceeding monthly sales targets
- Received recognition as a neighborhood favorite on Nextdoor for outstanding service and client satisfaction.
Dog Trainer
Jabula
Decatur, GA
08.2020 - 03.2022
- Spearheaded collaboration with the kennel manager, serving as the primary liaison for training dogs and overseeing training and behavioral aspects of the kennel
- Developed and executed comprehensive material for group classes, leading all 6-week sessions independently and ensuring engaging and effective learning experiences for participants
- Managed training, care, and client communication for all board and train dogs, ensuring their well-being and progress in training programs
- Mentored and trained up-and-coming trainers, imparting expertise and guidance to support their professional development and enhance training services.
Dog Trainer & Retail Associate
Petco
Alpharetta, GA
01.2020 - 08.2020
- Joined Petco in January 2020, navigating the onset of the pandemic and demonstrating adaptability and resilience during challenging times
- Due to the suspension of the dog training program, swiftly transitioned to various departments within the store, becoming proficient in all aspects of retail operations
- Played a crucial role as an essential worker, ensuring the continued provision of essential pet care products and services to customers during unprecedented circumstances.
Dog Trainer & Associate
PetSmart Pet Store
Bethlehem, GA
05.2017 - 05.2018
JabulaKhaos
- Conducted group and individual training sessions for pet owners, focusing on obedience, socialization, and behavioral issues. Educated clients about canine behavior and positive reinforcement training methodologies.
- Promoted PetSmart's training programs and services, driving sales through personalized recommendations and exceptional customer service.
- Provided assistance to customers in selecting pet products, offering expertise on pet care and product features.
- Operated cash registers and processed transactions accurately and efficiently.
- Maintained cleanliness and organization of the store shelves and displays.
- Assisted in receiving and stocking merchandise, ensuring shelves were fully stocked and visually appealing.
- Collaborated with team members to achieve store sales goals and provide excellent customer service.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided educational seminars for pet parents on topics such as puppy development stages and preventative care measures.
- Conducted group classes to teach proper socialization skills to puppies and adult dogs.
- Utilized positive reinforcement techniques while working with dogs to create an atmosphere of trust and respect between handler and pet.
Associate & Bather
Pit Stop for Pets
Alpharetta, GA
12.2016 - 05.2017
- Contributed to the operations of an upscale pet boutique, specializing in high-end pet products and services
- Provided exceptional customer service, assisting clients with product selection and addressing inquiries regarding pet care and nutrition
- Gained extensive knowledge of premium dog foods and other upscale pet products, enabling informed recommendations to clientele
- Performed bathing services for dogs, ensuring their cleanliness and well-being in accordance with boutique standards.
Kennel Technician
KontrolledFurkids
Alpharetta, GA
08.2016 - 12.2016
- Provided daily care, enrichment, and medical attention for shelter animals, ensuring their well-being and comfort
- Recruited, trained, and supervised shelter volunteers, fostering a positive and supportive environment
- Assisted potential adopters in selecting suitable pets and facilitated adoption counseling sessions.
Education
Skills
- Leadership: Demonstrated ability to lead and motivate teams, mentor colleagues, and oversee training programs
- Sales and Marketing: Proven track record of driving sales through effective communication, customer engagement, and promotional efforts
- Dog Training Expertise: Proficiency in conducting group and individual training sessions, addressing obedience, socialization, and behavioral issues
- Customer Service: Strong customer service skills, including assisting customers in selecting products, providing pet care advice, and addressing inquiries
- Retail Operations: Experience in cash handling, transaction processing, inventory management, and maintaining store cleanliness and organization
- Communication: Effective communication skills, both verbal and written, in conveying complex concepts, educating clients, and collaborating with team members
- Adaptability: Ability to adapt to changing environments and responsibilities, demonstrated during challenging situations such as the pandemic
- Problem-solving: Skill in addressing challenges and resolving issues effectively, whether in training sessions, customer interactions, or store operations
- Team Collaboration: Experience in working collaboratively with team members to achieve common goals and deliver excellent customer service
- Pet Care Knowledge: In-depth knowledge of pet care, including nutrition, grooming, health, and behavior, acquired through hands-on experience and ongoing learning
Accomplishments
- Voted "Neighborhood Fave" on Nextdoor for 2023
Timeline
Dog Trainer/Owner/Operator
Kontrolled Khaos Training Co.
03.2022 - 02.2024
Dog Trainer
Jabula
08.2020 - 03.2022
Dog Trainer & Retail Associate
Petco
01.2020 - 08.2020
Dog Trainer & Associate
PetSmart Pet Store
05.2017 - 05.2018
Associate & Bather
Pit Stop for Pets
12.2016 - 05.2017
Kennel Technician
KontrolledFurkids
08.2016 - 12.2016
Awards And Acknowledgements
Nextdoor 2023 “Neighborhood Fave” Award
References
References available upon request.
Awards And Acknowledgements
Nextdoor 2023 “Neighborhood Fave” Award
References
References available upon request.
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