Stephanie Tidwell
Dallas,TX
Summary
To obtain a position that utilizes my intellect and allows me to further my knowledge in customer
service experience. My readiness for growth and more development. My highly motivated and disciplined
personality is going to help greatly in adding value by contributing immensely to the company's values,
visions and mission.
Overview
20
20
years of professional experience
Work History
Dispatch Coordinator
CMJ Engineering, Inc
Fort Worth, TX
04.2024 - Current
- Dispatching, Answering phone calls, Invoicing, Billing
Supervisor
TMX Finance Family of Companies
Carrollton, TX
09.2021 - 02.2024
- I grade vehicles that come through our system for Title Pawns, also look over documentation for Personal
- Loans, handle management issues.
Dispatcher/Customer Service
Smith Protective
Dallas, TX
09.2020 - 09.2021
- Answer phone calls for emergencies, file
Customer Service Representative
OHD Parts
Grand Prairie, TX
10.2019 - 07.2020
- Answering phones, Fax, Respond to Emails, File, Invoicing orders, Bill Pay
Head Cashier/Supervisor
Lowe's
Dallas, TX
06.2017 - 07.2019
- Cash handling, delegate associates, bill pay, training,open/close store
Department Manager
Walmart
Dallas, TX
11.2015 - 06.2016
- Rearranged department clothing and accessories - Managed team and assigned specific duties to employees - Reorder/Ordering to stock clothing - Answering phones for customer assistance
Assistant Manager
Speedy Cash, Rafaela Govea
Mesquite, TX
03.2010 - 01.2014
- Assisted customers with deposits, transactions, and evaluating customers financial needs for loans - Vault Count - Update customer's information per request - Title loan audits - Customer Service/Answering phones for customer inquiries
Cashier/Customer Service
Friendly Chevrolet
Dallas, TX
04.2008 - 11.2009
- Cashiering, customer service - Answering phones for customer inquiries - Parts and services
Cashier/Customer Service
Walmart
Dallas, TX
03.2005 - 11.2007
- Cashiering, Helping customers check out - Service Center- answer customer inquiries
Education
New man smith high school
05.1998
Skills
- Microsoft Excel (10 years)
- Computer skills
- Retail sales
- Cash Handling (10 years)
- Supervising experience
- Retail Management (2 years)
- Spanish (10 years)
- Project coordination
- Account management
- Financial services
- Sales
- Banking
- Front desk
- Merchandising (2 years)
- Clerical experience
- Accounts receivable
- Time management
- Data entry
- Project management
- Negotiation
- Accounts payable
- QuickBooks
- Customer service
- Microsoft Access
- Retail Sales (5 years)
- Microsoft Word
- Team management
- Underwriting
- Records management
- Assistant Manager Experience (4 years)
- Typing
- Upselling
- Oracle
- Lending
- Loan processing
- Word processing
- Loan officer experience
- Filing
- Credit analysis
- Property management
- Dealership experience
- Store Management Experience (5 years)
- Cash application
- Organizational skills
- Customer relationship management
- Phone etiquette
- Team Management (10 years)
- Computer literacy
- Multilingual (10 years)
- Microsoft Office
- Accounting
- Hospitality
- Retail math
- Communication skills
- Call center
- Relationship management
- Typing (10 years)
- Management (10 years)
- Leadership (4 years)
- Basic math
- Debits & credits
- Administrative experience
- Customer service (10 years)
- Cash register
- Customer support
- Lead generation
- Office experience
- Loan origination
- Order entry
- Merchandising
- English (10 years)
- Continuous improvement
- Windows
- Cash handling
- Store management
- Leadership
- Bilingual
- Microsoft Excel
- Certifications and Licenses
- Driver's License
- September 2020 to August 2027
- Certified Notary Public
- Customer Service
Languages
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Dispatch Coordinator
CMJ Engineering, Inc
04.2024 - Current
Supervisor
TMX Finance Family of Companies
09.2021 - 02.2024
Dispatcher/Customer Service
Smith Protective
09.2020 - 09.2021
Customer Service Representative
OHD Parts
10.2019 - 07.2020
Head Cashier/Supervisor
Lowe's
06.2017 - 07.2019
Department Manager
Walmart
11.2015 - 06.2016
Assistant Manager
Speedy Cash, Rafaela Govea
03.2010 - 01.2014
Cashier/Customer Service
Friendly Chevrolet
04.2008 - 11.2009
Cashier/Customer Service
Walmart
03.2005 - 11.2007
New man smith high school
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