Stephanie Timbers
Woodbridge,VA
Summary
Experienced and efficient Assistant Store Director adept at managing administration and human resources. Skilled in supervising daily operations and organizations, addressing operational issues promptly. Proficient in determining staffing requirements, work assignments, and schedules for new projects. Exceptional talent for hiring and recruiting to cultivate high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Giant Food
Gainesville , Virginia
2020.07 - Current
- Successfully optimized employee management by implementing scheduling techniques, time tracking strategies, and efficient payroll administration resulting in a reduction of overtime hours to below .40%
- Assisted team members in developing skills for providing excellent customer service, thereby promoting a high standard of business professionalism
- Spearheaded daily staff meetings to develop improvement strategies, review policy updates, and encourage transparent communication.
- Evaluated and utilized performance data to enhance operations, align with current business conditions, and anticipate future needs resulting in an EBIT of 9% by year-end
- Implemented effective evaluation methods, performed regular employee reviews, and offered staff mentoring to boost overall performance and job satisfaction
- Collaborated closely with the General Manager to address various operational challenges and execute promotional campaigns.
- Enhanced profitability through streamlined payroll administration and accelerated sales performance.
- Maintained accurate records of inventory levels, shipments, and deliveries.
- Developed and implemented strategies to increase store sales.
- Planned and organized special events for customers such as sales promotions and product launches.
- Analyzed sales data to identify trends and areas for improvement.
- Developed action plans to address any discrepancies or issues identified during the course of operations.
- Assisted in the recruitment, training, and development of new staff members.
- Monitored the performance of all departments, ensuring they met their goals and objectives.
Front End Manager
Giant Food
Gainesville , Virginia
2014.10 - 2020.07
- Maintained strong customer relations and effective customer service standards
- Supervised staff of over 40 employees and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Oversaw cashier operations, bookkeeping and security
- Coached employees through day-to-day work and complex problems
- Evaluated employee performance and made recommendations for improvements
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands
- Motivated employees to perform at peak productivity with morale-boosting programs
- Recorded financial transactions and performed account reconciliations
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Cashier
Giant Food
Centreville , Virginia
2009.08 - 2014.10
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped over 100 customers per day complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Checked identification for proof-of-age for alcohol and tobacco sales
- Operated cash register to record transactions accurately and efficiently
- Used POS system to enter orders, process payments and issue receipts
- Monitored self-checkout systems and provided assistance or intervention where required
- Learned Customer Service position and provided backup at key times.
Education
No Degree - Business Administration And Human Resources
Capella University
Minneapolis, MN03.2025
High School Diploma -
Manassas Park High School
Manassas Park, VA06.2007
Skills
- Financial Statement Review
- Operational Excellence
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Profit and Loss Control
- Administering Payroll
- Shrink Reduction
- Inventory Tracking and Management
- Pricing Strategies
- Store Merchandising
- Customer Service
- KPI Tracking
- Retail Merchandise Quality Standards
Certification
ServSafe Food Protection Manager
Personal Information
Title: Assistant Manager Of Operations
Timeline
Assistant Store Director
Giant Food
2020.07 - Current
Front End Manager
Giant Food
2014.10 - 2020.07
Cashier
Giant Food
2009.08 - 2014.10
No Degree - Business Administration And Human Resources
Capella University
High School Diploma -
Manassas Park High School
ServSafe Food Protection Manager
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