Stephanie Toele
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver
Joceleen Tuaimeiuta
10.2023 - Current
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal spaces.
- Implemented fall prevention strategies within client's home environment by identifying hazards or obstacles that posed risk to patient safety.
Caregiver
Maxim Healthcare
06.2023 - 10.2023
- Helped patients with their personal needs, such as household chores, meal preparation, safety supervision and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Caregiver
24 Hour Home Care
12.2022 - 08.2023
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals.
- Ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
Customer Experience Agent
Innovel Solutions Inc.
08.2019 - 12.2019
- Responsible for tracking all customer orders and updating as needed.
- Handling all inbound and outbound calls
- Scheduling all appliance deliveries and installations adhering to code compliance with California state standards.
- Resolving all customer complaints and concerns via telephone and/or chat
- Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.
Temporary Receptionist
PARSONS ENVIRONMENT & INFRASTRUCTURE GROUP, INC
06.2016 - 06.2016
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Dispatcher
SuperShuttle ExecuCar
03.2015 - 10.2015
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time pickups and/or dropoffs.
- Developed strong relationships with clients through proactive communication and problem-solving support.
Program Instructor
Reach Adult Development, Inc.
02.2015 - 03.2015
- Enhanced client understanding by incorporating real-world examples and hands-on activities into the program curriculum.
- Collaborated with colleagues to develop cross-disciplinary programs, fostering a comprehensive learning environment.
- Creating activities in which will enhance independence and daily living
- Assessed student progress regularly using both formative and summative evaluations to guide instructional planning effectively.
Caregiver
IHSS Public Authority | Contra Costa County
10.2009 - 03.2010
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
High School -
Pittsburg High School
Pittsburg, CA01.2008
Skills
- Patient care
- First Aid and CPR certification
- Behavior Redirection
- Data entry
- Outstanding communication skills
- MS Office proficiency
- Multi-line phone talent
- Complaint resolution
Certification
- HCA - Home Care Aide
- CPR Certification
Timeline
Caregiver
Joceleen Tuaimeiuta
10.2023 - Current
Caregiver
Maxim Healthcare
06.2023 - 10.2023
Caregiver
24 Hour Home Care
12.2022 - 08.2023
Customer Experience Agent
Innovel Solutions Inc.
08.2019 - 12.2019
Temporary Receptionist
PARSONS ENVIRONMENT & INFRASTRUCTURE GROUP, INC
06.2016 - 06.2016
Dispatcher
SuperShuttle ExecuCar
03.2015 - 10.2015
Program Instructor
Reach Adult Development, Inc.
02.2015 - 03.2015
Caregiver
IHSS Public Authority | Contra Costa County
10.2009 - 03.2010
High School -
Pittsburg High School
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