Stephanie Toro
Ocala,FL
Summary
Results-driven operations-focused leader with over 5 years of experience in office management, staff supervision, and training & development. Demonstrated success in leading cross-functional teams, optimizing operational workflows, and mentoring employees to achieve peak performance. Skilled in fostering positive client relationships, ensuring compliance with internal policies and industry standards. Committed to cultivating high-performing teams and streamlining administrative processes to elevate service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Team Leader
H&R Block
11.2024 - 04.2025
- Supervised daily operations of tax associates, including task delegation, shift scheduling, and compliance with SOPs.
- Delivered high-quality client service as the primary office contact, addressing inquiries and managing escalated concerns.
- Monitored performance goals and ensured the team met client satisfaction and operational efficiency targets.
- Managed administrative functions, including staff scheduling, appointment setting, and office communications.
- Participated in training sessions and encouraged professional development to foster team growth and retention.
Assistant Manager
Axiom Bank
10.2022 - 09.2024
- Supported branch operations and daily banking functions, ensuring a smooth customer experience and adherence to financial protocols.
- Trained and mentored frontline staff on compliance procedures, sales processes, and customer engagement strategies.
- Assisted with hiring, performance evaluations, and disciplinary actions as part of the leadership team.
- Led daily briefings and coached team members to meet individual and branch goals.
- Managed escalated client issues, ensuring timely and effective resolution.
Office Manager
Elite Impact Glass
07.2021 - 03.2022
- Oversaw all administrative and office operations, including employee onboarding, client communications, and vendor coordination.
- Designed and implemented internal training documents and process manuals to streamline operations.
- Handled accounts payable/receivable, payroll coordination, and inventory tracking.
- Maintained calendars, scheduled meetings, and coordinated logistics across departments.
- Improved office efficiency by introducing standardized workflows and digital filing systems.
Education
Colegio Latino Americano
01.2007
Skills
- Microsoft Office Suite
- Google Workspace
- Scheduling Software
- CRM Tools (eg, Salesforce)
- Timekeeping & Payroll Systems
- POS/Banking Systems
- Ethical leadership
- Team management
- Motivational leadership
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship building
- Coaching and mentoring
Certification
Life coaching certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
Associate Team Leader
H&R Block
11.2024 - 04.2025
Assistant Manager
Axiom Bank
10.2022 - 09.2024
Office Manager
Elite Impact Glass
07.2021 - 03.2022
Colegio Latino Americano
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