Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie Torres

Manistee

Summary

Versatile and dynamic, with a proven track record at LRCR for enhancing customer satisfaction through exceptional service and high-quality cocktails. Skilled in responsible alcohol service and fostering teamwork, I've significantly boosted beverage sales and resolved customer complaints with professionalism, embodying a service-oriented mindset and engaging personality.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in Supervisor role.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bartender

LRCR
04.2015 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Assistant Store Manager

Bp Gas Station
03.2015 - 08.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assistant Manager

Speedway
02.2014 - 03.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Bar Porter

LRCR
10.2011 - 02.2014
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Exceled in multitasking under pressure during busy periods while maintaining composure and providing excellent service.
  • Strengthened teamwork through clear communication with all staff members to ensure seamless service delivery.
  • Supported smooth operations by setting up and breaking down workstations at the beginning and end of each shift.
  • Maximized bartender efficiency with effective organization of supplies, including garnishes, mixers, and glassware.

Shift Manager

Burger King
01.2007 - 09.2011
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

Wyoming Park Highschool
Wyoming, MI
05-2006

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Complex Problem-solving
  • Responsible alcohol service
  • Customer service expertise
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset

Certification

  • ServSafe Alcohol - National Restaurant Association.

Timeline

Bartender

LRCR
04.2015 - Current

Assistant Store Manager

Bp Gas Station
03.2015 - 08.2020

Assistant Manager

Speedway
02.2014 - 03.2015

Bar Porter

LRCR
10.2011 - 02.2014

Shift Manager

Burger King
01.2007 - 09.2011

High School Diploma -

Wyoming Park Highschool

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Stephanie Torres