Stephanie Torres
Brooklyn,USA
Summary
Experienced with maintaining entry point security and providing excellent customer service. Utilizes communication skills to address guest needs and ensure positive experience. Track record of problem-solving and maintaining secure, welcoming environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Doorman/porter
CAM Property Management
05.2025 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
Production Crew Member
AKC Productions-New York Security
05.2016 - 01.2022
- Verified visitor IDs and documented visit locations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Security Officer
Metro One Security
06.2019 - 08.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High school or equivalent - medical billing
Sheepshead Bay High School
Brooklyn, NY06.2012
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Security guard license
- Reliability and punctuality
- Teamwork and collaboration
- Friendly, positive attitude
- Fluent in spanish
- Efficient communication
Certification
- Licensed Security Guard - 2018
Timeline
Doorman/porter
CAM Property Management
05.2025 - Current
Security Officer
Metro One Security
06.2019 - 08.2020
Production Crew Member
AKC Productions-New York Security
05.2016 - 01.2022
High school or equivalent - medical billing
Sheepshead Bay High School
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