Stephanie Torres
Lufkin,TX
Summary
Dynamic 911 Emergency Dispatcher with extensive experience at Lufkin Police Department, adept at prioritization and multitasking in high-pressure situations. Recognized for enhancing communication and training new staff, while proficient in emergency procedures and critical thinking. Committed to public safety and effective coordination among emergency units.
Overview
17
17
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Lufkin Police Department
01.2019 - Current
- Received public emergency and non-emergency calls, prioritizing response to dispatch police, fire, and EMS units.
- Trained new dispatch staff on protocols, software systems, and emergency procedures.
- Managed multi-line dispatch systems for effective coordination among emergency units.
- Enhanced communication by providing clear information during high-stress situations.
- Operated response systems to keep first responders updated with real-time data.
- Monitored radio communications for efficient coordination among units.
- Directed calls by questioning callers to determine problem nature and response needed.
- Assisted in developing training programs to improve performance of new dispatchers.
911 Emergency Dispatcher
Angelina County Sheriff's Department
08.2012 - 01.2019
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Sales Associate
Hobby Lobby
09.2008 - 11.2012
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Ordered and designed custom frames for customer's artwork.
Skills
- Prioritization and multitasking
- Memory retention
- Patience and tolerance
- Typing proficiency
- Information gathering
- Critical thinking
- Data entry
- Decision-making
- Emergency procedures knowledge
- Dispatcher certification
- Communications training officer
- Public safety telecommunication
- Attention to detail
- Organizational skills
Certification
Telecommunications Operator License
Master Telecommunicator Certificate
Timeline
911 Emergency Dispatcher
Lufkin Police Department
01.2019 - Current
911 Emergency Dispatcher
Angelina County Sheriff's Department
08.2012 - 01.2019
Sales Associate
Hobby Lobby
09.2008 - 11.2012
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