Stephanie Torres Luna
Tucson,AZ
Summary
Skilled team member with expertise in customer service and childcare. Demonstrated success in fast-paced and stressful environments. Proven ability to work independently and collaboratively to handle assignments. Committed to exceeding expectations and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Caregiver/Monitor
CCMS/Luke
Tucson, AZ
03.2024 - Current
- Child Supervision and Engagement: Provide direct supervision of children.
- Conducts orientation, to incoming unaccompanied youth into the United States, intake, and property inventory upon the child's and families' arrival.
- Provides essential needs to children and families, such as clothing, hygiene products, and showers.
- Assist with meal handouts, help maintain clean and organized living spaces.
- Effective in providing support to unaccompanied minors and family members during challenging circumstances.
- Oversaw the welfare of newly arrived immigrants by arranging for proper accommodation, nourishing meals and fresh garments during their initial three-day stay.
Preschool Teacher
Little Red Barn
Yuma, AZ
01.2022 - 03.2024
- Modeled positive behaviors to help improve children's self-esteem and social skills.
- Created age-appropriate lesson plans focusing on cognitive, social, emotional, and physical development.
- Enhanced learning of color recognition and numbers with visually engaging class activities.
- Developed thematic units based on seasonal topics or interests expressed by children.
- Kept classroom clean and organized through regular attention to upkeep requirements.
- Tended to feeding, diaper changing, and children's other basic needs.
- Participated in staff meetings to review curriculum guidelines, policies, and procedures.
- Responded quickly to children's verbal and non-verbal cues, temperament styles, and different personal needs.
- Fostered positive relationships with students, colleagues, and families.
- Documented student progress through anecdotal notes, portfolios, and assessments.
- Planned and implemented engaging learning activities for young children.
- Distributed meals and snacks to students following set schedule.
Preschool Teacher
Big Red Barn Preschool
Yuma, AZ
01.2022 - 03.2024
- Encouraged parent participation in learning environment.
- Established class rules and behavior expectations while promoting a sense of responsibility in young learners.
- Adapted teaching methods and instructional materials to meet student needs and interests.
- Balanced schedules with mix of learning, free play and quiet periods.
- Welcomed new students and focused on building positive relationships from day one.
- Observed diet and nutritional restrictions for children with special needs.
- Helped children explore new ideas and concepts through hands-on learning.
- Educated children on colors and shapes with books and fun activities.
- Encouraged open communication with parents about their child's growth and development.
- Tended to feeding, diaper changing and children's other basic needs.
Team Lead Sales Associate
Goodwill Industry
Yuma, AZ
10.2020 - 10.2021
- Supervised teams and individuals, giving feedback on performance, and setting goals for improvement.
- Carried out supervisory activities as outlined in organizational policies.
- Trained new employees and provided ongoing support.
- Resolved conflicts between team members professionally and efficiently.
- Assisted customers in locating needed products.
- Tidied retail floor area, organizing shelves and racks.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Maintained a neat drawer with the correct amount of change to meet customer needs.
- Covered multiple store areas by cross-training in different roles.
- Maintained clean and organized checkout area, restocking supplies as needed.
Cashier Team Lead
Humane Society Thrift Store
Yuma, AZ
09.2019 - 03.2020
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Carried out supervisory activities as outlined in organizational policies.
- Trained new employees and provided ongoing support.
- Resolved conflicts between team members professionally and efficiently.
- Assisted customers in locating needed products.
- Tidied retail floor area, organizing shelves and racks.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Maintained a neat drawer with the correct amount of change to meet customer needs.
- Covered multiple store areas by cross-training in different roles.
- Maintained clean and organized checkout area, restocking supplies as needed
Cashier Team Lead
mr gs drive in
Yuma, AZ
03.2018 - 09.2019
- Operated POS systems to process sales transactions, check inventory, or execute price adjustments.
- Assisted with receiving, verification, and stocking of merchandise deliveries.
- Greeted and engaged customers, answered questions, and offered product recommendations to meet needs.
- Worked with the supervisory team to meet customer needs.
- Kept clean, organized, and well-stocked checkout areas.
- Addressed customer questions and complaints with professionalism.
- Sanitized surface areas and kitchen equipment to prevent infection or cross-contamination.
- Cleaned kitchen equipment, mopped floors, and performed daily cleaning duties.
- Built solid working relationships within the team to improve service delivery.
- Reviewed food orders carefully to prepare accurate meal trays.
- Counted cash drawers before and after shifts, and prepared cash bags.
- Communicated effectively with managers, supervisors, and other associates.
- Addressed and resolved customer concerns and complaints.
Education
High School Diploma -
Cibola High School
Yuma, AZ05-2017
Skills
- Safety awareness
- Organizational Skills
- Team Work
- Supervising Experience
- Customer Service
- Handle Stressful situations in a timely and professional matter
- Phone etiquette
- Childcare experience
- Incident Reporting
- Problem-Solving
- PPE Usage
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Caregiver/Monitor
CCMS/Luke
03.2024 - Current
Preschool Teacher
Little Red Barn
01.2022 - 03.2024
Preschool Teacher
Big Red Barn Preschool
01.2022 - 03.2024
Team Lead Sales Associate
Goodwill Industry
10.2020 - 10.2021
Cashier Team Lead
Humane Society Thrift Store
09.2019 - 03.2020
Cashier Team Lead
mr gs drive in
03.2018 - 09.2019
High School Diploma -
Cibola High School
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