Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Toth

Taneytown,MD

Summary

Experienced training advisor skilled in relationship building and employee development. Proven track record of enhancing training materials and evaluating effectiveness to achieve targeted outcomes. Ready to leverage expertise to support business growth and employee success.

Overview

9
9
years of professional experience

Work History

Micro Segment Training Advisor

PNC Bank
Frederick, MD
12.2024 - Current
  • Facilitated training sessions to enhance employee knowledge of micro segment business banking products and services.
  • Developed strong relationships with department heads to align training objectives with organizational goals.
  • Provided coaching and mentoring to newer VPA employees.
  • Developed training materials and resources to support onboarding processes for new staff, new to role, and existing staff to build on their business acumen.
  • Assisted in evaluating training effectiveness through participant feedback and surveys.

Branch Manager Sr

PNC Bank
Hampstead, MD
03.2017 - 12.2024
  • Developed a high performing team through targeted recruitment, training, and performance management initiatives.
  • Collaborated with leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Straightened relationships with key clients, securing long term partnerships and driving revenue growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Education

Associate of Arts - Business Administration

Carroll Community College
Westminster, MD
05-1999

Skills

  • Employee engagement
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Relationship building
  • Coaching and development
  • Self motivation
  • Organizational skills
  • Effective communication
  • Time management

Timeline

Micro Segment Training Advisor

PNC Bank
12.2024 - Current

Branch Manager Sr

PNC Bank
03.2017 - 12.2024

Associate of Arts - Business Administration

Carroll Community College

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