Highly organized and dependable candidate skilled in managing multiple priorities and maintaining a positive attitude. Demonstrated success in assuming additional responsibilities to achieve team goals.
Overview
13
13
years of professional experience
Work History
Guest Experience Ambassador
JW Marriott Miami Turnberry Resort & Spa
11.2022 - Current
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Responded to guest inquiries, complaints and special requests to increase customer satisfaction
Provided guests with information on local attractions, restaurant and transportation services to enhance stay
Spa Concierge
JW Marriott Turnberry Resort & Spa
08.2021 - 11.2022
Provided guests with tour of spa
Anticipated and addressed guests' service needs by reviewing daily spa appointments.
Recommended and sold spa packages and memberships based on client's preferences and needs.
Chef
Seminole Hard Rock Guitar Hotel
09.2020 - 07.2021
Monitored line processes to maintain consistency in quality, quantity and presentation
Inventoried food, ingredient and supply stock to prepare and plan vendor orders
Trained kitchen staff to perform various preparation tasks under pressure.
Developed recipes and menus by applying understanding of market demand and culinary trends
Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Server
The Bocuse Restaurant
01.2019 - 07.2020
Cultivated warm relationships with regular customers.
Worked with Micros POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Sous Chef
Pinehurst Resort & Country Club
02.2017 - 12.2018
Developed new recipes and flavor combinations to enhance customer dining experience.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Cook Shift Leader
Mediterranean Delight Restaurant
11.2015 - 01.2017
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Banquet Cook
THE FORGE Restaurant | Winebar
01.2015 - 10.2015
Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
Learned menu items produced by assigned station to achieve proper quantities.
Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
Summer Camp Counselor
Temple Beth Torah-Reform
05.2011 - 09.2014
Organized and guided group activities by leading, coaching, and participating with campers.
Worked with children from 6mths- 10yr, interest, skill, and developmental levels.
Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Education
Bachelor of Arts - Business Management
The Culinary Institute of America
Hyde Park, NY
09.2020
Associates: Culinary Arts - Italian
The Culinary Institute of America
Hyde Park, NY
01.2019
Culinary Arts, Certification -
McFatter Technical School
Davie, FL
06.2017
High School Diploma -
Western High School
Davie, FL
06.2017
Skills
ISSA CPR and AED Certificate
Customer Service
Team Leadership
Organizational Skills
Micros POS certified
Strong Communication Skills
Microsoft Office Specialist
Properly Receives and Allocates Inventory
Food Service ServSafe Manager Certified
ServSafe Nutrition Allergens Certified
Bar Smarts Certified
TIPS Alcohol Certified
Timeline
Guest Experience Ambassador
JW Marriott Miami Turnberry Resort & Spa
11.2022 - Current
Spa Concierge
JW Marriott Turnberry Resort & Spa
08.2021 - 11.2022
Chef
Seminole Hard Rock Guitar Hotel
09.2020 - 07.2021
Server
The Bocuse Restaurant
01.2019 - 07.2020
Sous Chef
Pinehurst Resort & Country Club
02.2017 - 12.2018
Cook Shift Leader
Mediterranean Delight Restaurant
11.2015 - 01.2017
Banquet Cook
THE FORGE Restaurant | Winebar
01.2015 - 10.2015
Summer Camp Counselor
Temple Beth Torah-Reform
05.2011 - 09.2014
Bachelor of Arts - Business Management
The Culinary Institute of America
Associates: Culinary Arts - Italian
The Culinary Institute of America
Culinary Arts, Certification -
McFatter Technical School
High School Diploma -
Western High School
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Senior Sous Chef at JW Marriott Miami Turnberry Resort & SpaSenior Sous Chef at JW Marriott Miami Turnberry Resort & Spa