Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Stephanie Tripp

Summary

Hardworking warehouse and production associate offering 3 years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.

Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to excellent customer service in person and by phone or email. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

19
19
years of professional experience

Work History

Manufacturing Associate

Smead Manufacturing
03.2020 - 08.2023
  • Made sure that products were produced on time and are of good quality.
  • Assembled products to meet production requirements and daily established quotas.
  • Utilized hand tools and machinery to safely complete assembly processes.
  • Collaborated with team members to meet production deadlines.
  • Inspected finished products for quality and adherence to customer specifications.
  • Recorded and tracked daily production data for management reporting.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Collaborated with other departments to optimize production workflows.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Oversaw logistics and inventory management for storeroom.

Customer Service Associate

Home Depot
07.2004 - 07.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Long Beach Polytechnic
Long Beach, CA

Skills

  • Marketing Activities
  • Customer Needs Assessments
  • Training Junior Team Members
  • Active Learning
  • Customer Satisfaction
  • Customer Relationship Management
  • Understanding Customer Needs
  • Telephone Reception
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Monetary Transactions
  • Customer Data Confidentiality

Additional Information

I am an incredibly hard worker with a willingness to learn everything expected of my position and go above and beyond expectations. I love helping fellow associates and being a team mate to all people I work with.

Timeline

Manufacturing Associate

Smead Manufacturing
03.2020 - 08.2023

Customer Service Associate

Home Depot
07.2004 - 07.2019

High School Diploma -

Long Beach Polytechnic

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Stephanie Tripp