Stephanie Troyer
Milton,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Motivated to maintain customer satisfaction, and also contribute to company success.
Overview
15
15
years of professional experience
Work History
Office Manager
A Diversified Lawn Services LLC
Cape Coral, FL
09.2016 - 08.2023
- Generated customer invoices based on sales orders and services performed.
- Processed customer payments and applied them to the appropriate accounts receivable ledger.
- Created and maintained accurate records of all invoices, payments, credits and deductions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Created/Updated lawn routes each week in order to improve gas and time efficiency.
- Reviewed and approved time cards, vacation requests, overtime hours, insurance deductions and other pay related items.
- Performed year-end activities such as W2s and 1099s processing.
- Processed accounts payable and receivable transactions.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Customer Service Claims Specialist
Lynx Services - Solera
Fort Myers, FL
07.2015 - 02.2020
- Provided timely follow up with payers regarding payment status of claims.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Processed home, and auto claims for multiple insurance providers i.e. State Farm, Texas Farm Bureau, Geico, Progressive.
- Negotiated settlements with claimants to reach agreement on final settlement amounts.
- Analyzed data related to automobile accident claims and provided recommendations for further action when necessary.
- Verified that all required documentation was received before initiating payment of any claim.
- Managed communication between involved parties throughout the entire life cycle of an auto insurance claim.
- Facilitated communications between adjusters and attorneys representing clients in dispute resolution cases involving automobile accidents.
- Maintained detailed records of all claims activities including payments made and outstanding balances due.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Responded promptly to inquiries from customers regarding their account status or verification process.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
Assistant Manager
Vegas Games
Cape Coral, Florida
02.2011 - 03.2015
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Performed cash handling activities and secured nightly bank deposits.
- Performed cash handling duties such as operating and closing registers, counting money, processing credit card transactions.
- Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
- Processed and issued employee paychecks, statements, and of earnings, and deductions bi-weekly.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Prepared weekly (sometimes daily upon request) financial reports for management and owner review and analysis.
- Using the company vehicle and credit card, I would shop every Friday in preparation for the weekly events that were hosted for the clients.
- Organized, managed, and hosted the setup of weekly events, including decorations, catering, and equipment.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Emptied cash kiosks at the end of each shift, counted, and deposited money into safe. I would take the cash to the bank for deposit every Friday morning.
- Vacuumed and dusted at the end of each shift.
- Locked and secured building after last employee left.
Customer Service Representative
Dunkin Donuts
Cape Coral, FL
08.2008 - 02.2011
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Supported highest standards of conduct and service to support company reputation.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
James Madison High School
Online 2005
Skills
- Bookkeeping
- Office administration
- Verbal and Written Communication
- Problem-Solving Abilities
- Multitasking and Organization
- Attention to Detail
- Payroll administration
- General accounting
- Vendor invoice processing
References
References available upon request.
Timeline
Office Manager
A Diversified Lawn Services LLC
09.2016 - 08.2023
Customer Service Claims Specialist
Lynx Services - Solera
07.2015 - 02.2020
Assistant Manager
Vegas Games
02.2011 - 03.2015
Customer Service Representative
Dunkin Donuts
08.2008 - 02.2011
High School Diploma -
James Madison High School
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