Stephanie Troyer
Milton,Florida
Summary
Versatile and results-driven administrative professional with 15+ years of experience spanning office management, operations coordination, client engagement, and compliance oversight. Adept at streamlining workflows, mentoring teams, and resolving challenges in dynamic environments. Known for delivering high-quality support through sharp attention to detail, proactive communication, and a hands-on leadership style. Proven ability to enhance efficiency, improve service delivery, and drive sustained business growth across multiple industries.
Overview
24
24
years of professional experience
Work History
Office Manager / Owner
A Diversified Lawn Services LLC
09.2016 - Current
- Founded and grew a profitable landscaping business within two years; managed all operational, financial, and administrative functions.
- Created and optimized weekly lawn service routes to maximize fuel and time efficiency.
- Oversaw client invoicing, payment processing, and account reconciliation using customized systems.
- Processed payroll, managed vacation and insurance deductions, and executed year-end financial reporting.
- Built and sustained customer relationships through proactive communication and prompt issue resolution.
Administrative Office Coordinator
Hoodz of NW Florida & Baldwin Co. Alabama
02.2024 - 07.2025
- Oversaw day-to-day administrative operations for a commercial kitchen exhaust cleaning service, including scheduling, documentation, invoicing, estimates, reports, training, and technician routing across multiple teams.
- Audited service records daily for NFPA compliance; identified deficiencies and proposed corrective actions with streamlined pricing for immediate client approval.
- Designed and distributed nightly work orders, technician routes, certification materials, and installation supplies, ensuring operational readiness.
- Led monthly technician education calls, improving service efficiency and consistency through training and performance coaching.
- Built and maintained productivity tracking systems to determine monthly team bonuses; awarded top-performing teams to drive excellence.
- Managed end-to-end billing cycles including invoicing, pricing updates, and collections; maintained strong cash flow and reduced late payments.
- Delivered proactive client outreach to ensure satisfaction and quickly resolve concerns through discounts or follow-up visits.
- Maintained awareness of evolving compliance regulations and kept clients informed to ensure ongoing eligibility and service continuity.
- Reactivated dormant accounts through strategic engagement, boosting service volume and client retention.
Insurance Claims Specialist - Call Center
Lynx Services - Solera
07.2015 - 02.2020
- Handled high-volume inbound/outbound calls across multiple insurance carriers, managing home and auto claims processing.
- Resolved billing inquiries and negotiated settlements; verified documentation to initiate accurate payments.
- Maintained detailed records and liaised between clients, repair shops, adjusters, and attorneys to support full claim lifecycle.
Assistant Manager
Vegas Games
02.2011 - 03.2014
- Assisted in interviewing, recruiting, hiring and training new employees while ensuring compliance with relevant laws.
- Performed cash handling duties such as opening and closing registers, counting money, processing credit card transactions.
- Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
- Tracked vacation accruals and personal leave balances for each employee.
- Processed and issued employee paychecks, statements of earnings and deductions bi-weekly.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Developed strong relationships with customers to ensure timely payment of outstanding balances.
- Prepared weekly (sometimes daily when requested) financial reports for management review and analysis.
- Using the company vehicle and credit card, I would shop every Friday at Sam's Club in preparations for the weekly event we would host for clients.
- Organized, managed, and hosted the setup of weekly events, including decorations, catering, and equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Emptied cash kiosks at the end of the shift, counted, and deposited the money in the safe. The end of the week I would take that week's earnings to the bank for deposit.
- Vacuumed and Dusted at the end of each shift.
- Locked, and secured building after the last employee left.
Customer Service Representative
Dunkin Donuts
08.2008 - 02.2011
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Supported highest standards of conduct and service to support company reputation.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
James Madison High School
2005
Skills
- Office & Administrative Management
- Client Communication & Relationship Building
- Regulatory Compliance (NFPA, State Standards)
- Team Leadership & Performance Incentives
- Invoicing, Collections & Reconciliations
- Microsoft Office Suite & Data Organization
- Process Optimization & Strategic Thinking
- Multitasking & Prioritization in Dynamic Settings
Timeline
Administrative Office Coordinator
Hoodz of NW Florida & Baldwin Co. Alabama
02.2024 - 07.2025
Office Manager / Owner
A Diversified Lawn Services LLC
09.2016 - Current
Insurance Claims Specialist - Call Center
Lynx Services - Solera
07.2015 - 02.2020
Assistant Manager
Vegas Games
02.2011 - 03.2014
Customer Service Representative
Dunkin Donuts
08.2008 - 02.2011
High School Diploma -
James Madison High School
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