Summary

Overview

Work History

Education

Skills

Timeline

Stephanie Troyer

Milton,Florida

Summary

Versatile and results-driven administrative professional with 15+ years of experience spanning office management, operations coordination, client engagement, and compliance oversight. Adept at streamlining workflows, mentoring teams, and resolving challenges in dynamic environments. Known for delivering high-quality support through sharp attention to detail, proactive communication, and a hands-on leadership style. Proven ability to enhance efficiency, improve service delivery, and drive sustained business growth across multiple industries.

Overview

years of professional experience

Work History

Office Manager / Owner

A Diversified Lawn Services LLC

Cape Coral & Pensacola, Florida

09.2016 - Current

Founded and grew a profitable landscaping business within two years; managed all operational, financial, and administrative functions.
Created and optimized weekly lawn service routes to maximize fuel and time efficiency.
Oversaw client invoicing, payment processing, and account reconciliation using customized systems.
Processed payroll, managed vacation and insurance deductions, and executed year-end financial reporting.
Built and sustained customer relationships through proactive communication and prompt issue resolution.

Administrative Office Coordinator

Hoodz of NW Florida & Baldwin Co. Alabama

Pensacola, FL

02.2024 - 07.2025

Oversaw day-to-day administrative operations for a commercial kitchen exhaust cleaning service, including scheduling, documentation, invoicing, estimates, reports, training, and technician routing across multiple teams.
Audited service records daily for NFPA compliance; identified deficiencies and proposed corrective actions with streamlined pricing for immediate client approval.
Designed and distributed nightly work orders, technician routes, certification materials, and installation supplies, ensuring operational readiness.
Led monthly technician education calls, improving service efficiency and consistency through training and performance coaching.
Built and maintained productivity tracking systems to determine monthly team bonuses; awarded top-performing teams to drive excellence.
Managed end-to-end billing cycles including invoicing, pricing updates, and collections; maintained strong cash flow and reduced late payments.
Delivered proactive client outreach to ensure satisfaction and quickly resolve concerns through discounts or follow-up visits.
Maintained awareness of evolving compliance regulations and kept clients informed to ensure ongoing eligibility and service continuity.
Reactivated dormant accounts through strategic engagement, boosting service volume and client retention.

Insurance Claims Specialist - Call Center

Lynx Services - Solera

Fort Myers, FL

07.2015 - 02.2020

Handled high-volume inbound/outbound calls across multiple insurance carriers, managing home and auto claims processing.
Resolved billing inquiries and negotiated settlements; verified documentation to initiate accurate payments.
Maintained detailed records and liaised between clients, repair shops, adjusters, and attorneys to support full claim lifecycle.

Assistant Manager

Vegas Games

Cape Coral, FL

02.2011 - 03.2014

Assisted in interviewing, recruiting, hiring and training new employees while ensuring compliance with relevant laws.
Performed cash handling duties such as opening and closing registers, counting money, processing credit card transactions.
Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
Tracked vacation accruals and personal leave balances for each employee.
Processed and issued employee paychecks, statements of earnings and deductions bi-weekly.
Managed accounts receivable and payables processes, including invoicing, payments, and collections.
Developed strong relationships with customers to ensure timely payment of outstanding balances.
Prepared weekly (sometimes daily when requested) financial reports for management review and analysis.
Using the company vehicle and credit card, I would shop every Friday at Sam's Club in preparations for the weekly event we would host for clients.
Organized, managed, and hosted the setup of weekly events, including decorations, catering, and equipment.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Emptied cash kiosks at the end of the shift, counted, and deposited the money in the safe. The end of the week I would take that week's earnings to the bank for deposit.
Vacuumed and Dusted at the end of each shift.
Locked, and secured building after the last employee left.

Customer Service Representative

Dunkin Donuts