Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Stephanie Truckner

Alma,Michigan

Summary

Customer-oriented Manager with 16 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

9
9
years of professional experience

Work History

Interim Supervisor

McDonald's
Flint/ Saginaw, MI
01.2024 - Current
  • Provided guidance and support to team members in solving problems or meeting objectives.
  • Analyzed data to identify trends and opportunities for improvement.
  • Implemented strategies to improve efficiency within the workplace environment.
  • Supervised daily operations ensuring compliance with safety regulations and standards.
  • Organized events and activities to promote team building among staff members.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Parent Teacher Organization President

Alma Elementary Public Schools
Alma, MI
06.2020 - Current
  • Collaborated with faculty to create a budget for the organization's events and activities.
  • Created marketing materials to promote upcoming PTO events and fundraisers.
  • Secured sponsorships from local businesses for PTO initiatives.
  • Oversaw the planning of all PTO events including yearly experiential fund raiser.
  • Managed social media accounts used to promote upcoming events or fundraisers.
  • Worked closely with other community organizations to plan joint programs or services that benefit students.

General Manager

McDonald's Corporation
12.2014 - Current
  • Hire, train, and schedule the activities of personnel
  • Promote, educate and build management team
  • Manage cash policies, security and procedures
  • Ensure team adhere to labor laws
  • Protect the safety of guests and team members
  • Build community relations in regards to growing profits
  • Manage budget, profit and loss, productivity of business
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Education

Bachelor of Science (B.S.) in Business Administration -

Colorado Technical University
09.2021

Skills

  • Self Motivated
  • Detail Oriented
  • Problem-solving aptitude
  • Manages multiple competing deadlines
  • Excellent Oral and Written Communication Skills
  • Strategic Planning
  • Active Listening Skills
  • Volunteer Recruitment
  • Brand Management
  • Proficient in Microsoft Word, Excel, PowerPoint and Office 360

Volunteer Experience

  • Alma Elementary PTO President
  • Cub Scout Den Leader
  • Girl Scout Leader

Timeline

Interim Supervisor

McDonald's
01.2024 - Current

Parent Teacher Organization President

Alma Elementary Public Schools
06.2020 - Current

General Manager

McDonald's Corporation
12.2014 - Current

Bachelor of Science (B.S.) in Business Administration -

Colorado Technical University

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Stephanie Truckner