Stephanie Trujillo Zarinana
Waukegan,IL
Summary
Proven leader in hospitality, adept at staff supervision and customer service, significantly enhancing guest satisfaction at Illinois Beach Hotel. Skilled in team management and critical thinking, I excel in high-pressure environments, ensuring seamless event execution and efficient staff coordination. My approach fosters team collaboration and drives results, making every dining experience memorable. Always motivated to do better in customer service to improve personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Illinois Beach Hotel
07.2019 - 04.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Waitress
Illinois Beach Hotel
08.2018 - 07.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Lazydog
10.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Banquet Captain
Illinois Beach Hotel
11.2016 - 08.2018
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
Banquet Server
Illinois Beach Hotel
04.2015 - 11.2016
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
Education
High School Diploma -
Waukegan High School
Waukegan, IL2018
Skills
Customer Service
Certification
Basset certificate
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Lazydog
10.2021 - Current
Restaurant Supervisor
Illinois Beach Hotel
07.2019 - 04.2020
Waitress
Illinois Beach Hotel
08.2018 - 07.2019
Banquet Captain
Illinois Beach Hotel
11.2016 - 08.2018
Banquet Server
Illinois Beach Hotel
04.2015 - 11.2016
High School Diploma -
Waukegan High School
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