Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Tuck

Denver,CO

Summary

Dedicated and results-oriented customer service professional with over 18 years of experience in hospitality, call centers, and retail environments. Recognized for delivering courteous, efficient, and accurate service in high-volume settings while expertly managing sensitive financial information and ensuring a positive experience for every guest. Proficient in reservation systems, cash handling, and multi-line phone operations, with a proven ability to de-escalate challenging situations with a friendly demeanor. Equipped with strong problem-solving abilities and excellent communication skills, committed to contributing to team success and driving organizational objectives forward.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Experience Coordinator

Serendipity Labs
03.2025 - 07.2025
  • Providing a warm and professional welcome to visitors and users of the lab at reception.
  • Effectively handling phone and in person requests for assistance.
  • A keen attention to detail to anticipate Member's needs.
  • Opening and closing the lab location so that it is ready for business and meeting our brand standards.
  • Properly stocking and maintaining the appearance of the lab.
  • Light cleaning duties with strong attention to details to ensure the lab is always to brand standard for our members.
  • Assisting with Meeting and Events booked into the lab including set-up, catering, and clean-up.

Warehouse Associate

HBB Consumer Products
01.2024 - 12.2024
  • Perform data entry of invoices, shipping logs and inventory records with a high degree of accuracy.
  • Inspect finished products to ensure quality standards and coordinate with team members to meet production deadlines.
  • Communicate effectively with coworkers and supervisors to maintain smooth warehouse operations.

Customer Service Call Center Representative

First Bank Headquarters
05.2022 - 12.2023
  • Answered 50 + inbound calls per shift in a professional and courteous manner, verifying customer identities and resolving account inquiries.
  • Educated customers on bank products and services, transferred calls to appropriate departments and ensured first call resolution whenever possible.
  • Complied with policies regarding confidential personal information and followed scripts and procedures to maintain regulatory compliance.
  • Managed account inquiries, balance checks and status updates using bank systems; accurately recorded call details and outcomes.
  • Collaborated with team members to maintain service levels during peak call volume and contributed to a positive, supportive work environment.

Customer Service Call Center Representative

Veldkamp’s Flowers & Gifts
06.2021 - 04.2022
  • Assisted customers with orders, product information and delivery questions via telephone and online chat, providing a friendly and knowledgeable presence.
  • Guided callers through the online ordering process and troubleshoot website navigation issues.
  • De-escalated situations involving dissatisfied customers by actively listening, empathizing and offering prompt solutions or alternatives.
  • Promoted additional products and upgrades to meet sales goals while ensuring customer satisfaction.

PM Supervisor & Restaurant/Lounge Server

Denver West Marriott
05.2015 - 12.2019
  • Delivered a Brilliant guest experience by greeting guests warmly, answering questions and ensuring prompt service.
  • Oversaw wait staff and bussers during evening shifts; scheduled breaks, delegated tasks and maintained smooth front-of-house operations.
  • Supported hotel front desk during peak times by answering guest inquiries, assisting with room key issues and providing area information.
  • Handled cash and credit card transactions, balanced tills and ensured adherence to Marriott cash handling policies.
  • Trained new team members in guest service standards, POS system use and safe food handling practices.
  • Maintained a high level of professionalism and calm demeanor when addressing guest complaints or special requests, resulting in positive resolutions and repeat business.

Education

High School Diploma -

Fort Collins High School
Fort Collins, CO
01.1990

Skills

  • Core competencies
  • Adept at processing cash transactions
  • Clear verbal and written communication
  • Outstanding customer support
  • Skilled in multitasking
  • Detail-oriented analysis
  • Enhancing guest experiences
  • Effective conflict resolution
  • Strategic decision-making
  • Mentoring team members

Certification

ServSafe Food Handler Denver West Marriott

May 2014 -December 2019

Timeline

Experience Coordinator

Serendipity Labs
03.2025 - 07.2025

Warehouse Associate

HBB Consumer Products
01.2024 - 12.2024

Customer Service Call Center Representative

First Bank Headquarters
05.2022 - 12.2023

Customer Service Call Center Representative

Veldkamp’s Flowers & Gifts
06.2021 - 04.2022

PM Supervisor & Restaurant/Lounge Server

Denver West Marriott
05.2015 - 12.2019

High School Diploma -

Fort Collins High School

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