Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Stephanie Tucker

Pembroke Pines,FL

Summary

Highly skilled and enthusiastic healthcare professional with experience managing operations in patient-centric medical offices. Successfully overseeing staff and patient services to ensure optimal and efficient care. Proactive problem-solver and excellent communicator. Dedicated to providing high-quality service and achieving team and company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Office Lead

Pediatric Associates
03.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enhanced patient satisfaction by efficiently managing front office tasks and addressing patient concerns promptly, resulting in positive feedback.
  • Inventoried and ordered office supplies and vaccines to maintain availability of products.
  • Increased team morale through regular recognition of outstanding performance among staff members.
  • Ensured compliance with all relevant regulations by staying up-to-date on industry best practices related to safety standards and workplace policies.
  • Completed bi-weekly payroll for 15 employees.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Completed daily reports and reconciliation.
  • Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.

Medical Receptionist

Pediatric Associates
03.2013 - 03.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Answered phone calls and messages for several physicians and offices, scheduling appointments, and handling patient inquiries.

Education

Accounting Specialist Certificate -

Broward College
Davie, FL

Bachelor of Applied Science in Supervision and Management -

Broward College
Davie, FL

Business Specialist Certificate -

Broward College
Davie, FL

Associates in Arts -

Broward College
Davie, FL

High School Diploma -

Palm Beach Central High School
Wellington, FL

Skills

  • Practice Management
  • Conflict Resolution
  • Time Management
  • Critical Thinking
  • Staff Training and Development
  • Task Delegation
  • Communication
  • Customer Service
  • EMR / EHR
  • Schedule Management
  • Process Improvement
  • Problem Solving

References

  • Massiel Corea, Pediatric Associates, 786-320-3192, mcorea@pediatricassociates.com
  • Molly Becerra, Pediatric Associates, 305-979-3375, mbecerra@pediatricassociates.com
  • Dr. Deborah Perez, Pediatric Associates, 305-773-3922, dperez@pediatricassociates.com
  • Dr. Doris Diaz, Pediatric Associates, 305-457-4754, ddiaz@pediatricassociates.com

Languages

English
Spanish

Certification

  • Business Specialist, Broward College

Timeline

Front Office Lead

Pediatric Associates
03.2021 - Current

Medical Receptionist

Pediatric Associates
03.2013 - 03.2021

Accounting Specialist Certificate -

Broward College

Bachelor of Applied Science in Supervision and Management -

Broward College

Business Specialist Certificate -

Broward College

Associates in Arts -

Broward College

High School Diploma -

Palm Beach Central High School

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Stephanie Tucker