Stephanie Tucker

Assistant Store Manager

Barnes and Noble

08.2008 - Current

Lead by example, prioritize customer experience above all else through excellent presentation and service experience.
Understand key financial indicators and make good decisions to drive results.
Manage employee schedules through Dayforce, including approving vacations and time off.
Interview, hire and train store team through coaching and the use of Cognition.
Ensure the merchandising of the bookstore through the execution of bookstore basics and coaching store team on this principle.
Develops store team on successful campaigns such as Monthly Picks and Membership programs.
Ensure that all facilities maintenance concerns are addressed through our Service Channel.
Work closely with Store Management on bookseller performance issues and bookseller concerns, to ensure the development of the team.
Work on the sales floor, including rapid replenishment, customer service, and cashiering as needed.
Open and close the building, ensuring store is recovered at close.
As in store gift specialist, created and maintained appealing visual displays and adhered to company opportunities and deadlines.
As the Rota Cluster Support, ensured that support was given to the managers in the cluster by creating efficient rosters and schedules that reflected the needs of the bookfloor and cafe.
In Rota Cluster Support Role, communicated and actively listened to build collaborative relationships to support Cluster properly.
As Rota Cluster Support, built sensible schedules with strategy to determine proper labor and staffing.
As Specialty Support Role, work with Cluster Leader and Store Managers within cluster to identify key in-store people for the various specialty areas in the stores.