Maria Turcios
Red Hill,PA
Summary
Dynamic professional , excelling in customer service and effective communication. Proficient at problem-solving and time management, I consistently ensured high-quality outcomes and customer satisfaction. Bilingual in English and Spanish, I thrive in fast-paced environments, delivering exceptional results while maintaining a positive atmosphere.
Overview
15
15
years of professional experience
Work History
Laundry Assistant
Lutheran Community At Telford
11.2023 - 03.2025
- Contributed to a positive workplace atmosphere through effective communication with coworkers and management staff alike.
- Coordinated pickups and deliveries of laundry items as needed, ensuring punctuality every step of the way.
- Ensured consistent quality control by inspecting all laundered items for cleanliness and damage before returning them to customers.
- Safeguarded customers'' belongings with diligent handling practices during the laundering process.
- Exceeded customer satisfaction by finding creative solutions to problems.
Restaurant Hostess
Hennings Supermarket
11.2014 - 10.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintain cleanliness at the work station, sanitizing the machinery used for the production of products.
- Verify the products provided to customers are at the highest quality and customer satisfaction.
Accounting Professor
Autotianguis
09.2010 - 06.2013
- Contributed to the continuous improvement of departmental policies and procedures by identifying areas for enhancement and proposing solutions based on best practices in higher education.
- Enhanced student understanding of accounting principles by incorporating real-world examples and case studies into lectures.
- Evaluated student performance through exams, assignments, and class participation, providing constructive feedback to foster continuous improvement.
- Maintained accurate and complete records of student's progress and development within my class.
Education
Master of Science - Accounting
University of Veracruz
Veracruz, Mexico06-1998
High School Diploma -
Ilustre Instituto Veracruzano
Veracruz, Mexico06-1993
Skills
- *Proficient in English and Spanish
- Effective Time Management
- Consistent Focus and Motivation
- Adaptable Problem Solving
- Customer Greeting Expertise
- *Provide exceptional customer service and care by taking ownership of potential problems and resolving them efficiently
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Laundry Assistant
Lutheran Community At Telford
11.2023 - 03.2025
Restaurant Hostess
Hennings Supermarket
11.2014 - 10.2022
Accounting Professor
Autotianguis
09.2010 - 06.2013
Master of Science - Accounting
University of Veracruz
High School Diploma -
Ilustre Instituto Veracruzano
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