Stephanie Turgeau
Huntington,USA
Summary
Collision repair specialist with strong track record in accurately estimating repair costs and efficiently coordinating repair processes. Adept at working within team to achieve optimal results and adapt to changing project requirements. Skilled in damage assessment, customer communication, and adherence to safety and quality standards. Known for reliability and results-driven approach in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Collision Estimator
S&W EXPERT COLLISION REPAIR
11.2017 - Current
- Welcomed customers with genuine smiles and concern, enhancing overall experience.
- Inspected vehicles and provided preliminary estimates for repair services.
- Explained insurance claim processes clearly to customers, ensuring understanding.
- Completed supplement requests for technicians efficiently.
- Coordinated communication with insurance companies for approvals on supplements and original claims.
- Scheduled customer appointments for vehicle repairs, optimizing workflow.
- Updated customers regularly on repair status, supplements, and potential delays.
- Notified customers promptly upon vehicle readiness, facilitating smooth returns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collision Estimator
S&W EXPERT COLLISION REPAIR
05.1999 - 10.2013
- Customer service
- Inspecting vehicles
- Explaining process of a insurance claim
- Completed supplements for techs
- Spoke with insurance on approvals of supplements
- Parts manager, ordered parts for techs
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Tagged parts for technicians delivered parts to tech bay
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Scheduled customers
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Kept customers updated on repairs , supplements ,delays in job
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Letting them when job is complete
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Communicating with insurance adjusters original and supplemental estimates
- Communicating about deductibles and ins check . Making sure we have smooth return of vehicle when ready
Dental Assistant
Dr Palmer dentistry
10.1997 - 12.1998
- Assist Dr with procedures
- Set up tools
- Cleaned up tools
- Customer service
Collision Estimator
Whitehead body shop
10.1992 - 11.1997
- Complete estimates and supplements of repair
- Scheduled vehicle in for repair, kept customer updated on parts delay
- Supplement delays with insurance companies
- Ordered parts
- Inspection of vehicle before calling to let customer know its ready
- Several roles in completion of vehicle
Education
I Car Certification ASE Certified - Automobile Repair
I Car Academy
Lufkin, TX10-2024
High school diploma - undefined
Lufkin High School
Lufkin, TX05.1986
Skills
- Sales
- Automotive repair
- Dealership experience
- Automotive diagnostics
- Automotive service
- Phone etiquette
- Mechanical knowledge
- English
- Auto estimating
- Customer service
- Service writing
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Estimating techniques
- Claims processing
- Repair planning
- Parts ordering
- Damage documentation
- Diagnostic tools
- Labor costing
Certification
- ASE Certification
- Driver's License
- I-CAR Certification
Timeline
Collision Estimator
S&W EXPERT COLLISION REPAIR
11.2017 - Current
Collision Estimator
S&W EXPERT COLLISION REPAIR
05.1999 - 10.2013
Dental Assistant
Dr Palmer dentistry
10.1997 - 12.1998
Collision Estimator
Whitehead body shop
10.1992 - 11.1997
High school diploma - undefined
Lufkin High School
I Car Certification ASE Certified - Automobile Repair
I Car Academy
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