Stephanie Turman
Grants Pass,OR
Summary
Organized Advanced Medical Support Assistant with 1 year of experience (7/31/24) working in Grants Pass CBOC. Sound knowledge of medical terminology and medical clinical flow. Excellent coordination skills and customer service abilities.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Administration
White City, OR
07.2023 - Current
- knowledge of medical terminology and a wide range of clinical CBOC flow
- Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines.
- Skill in communicating with staff and Veterans to assist with coordination with other teams and clinics.
- Ability to manage workflow priorities, and adjust the flow of work to meet team and patient needs.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Communicates with all community providers.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
Patient Service Representative
Asante
Grants Pass
09.2021 - 02.2022
- Appointment scheduling, Registration and insurance verification, Telephone coverage and data entry, filing protected health information (PHI), Patient referrals and point-of-service collections, Thoroughly and accurately describing the various compliance and regulatory documents to present to patients while always being aware of maintaining patient relations, customer satisfaction, and Asante's financial solvency
Assistant Manager/Accountant
Bud Junction LLC
Kerby
11.2020 - 08.2021
- providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work assignments/schedules.
- Collaborates, communicates, sets priorities, and organizes the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Reviews the work of full performance for completeness, using current laws and directives.
- Utilizes automated tracking tools as well as computers to perform a wide variety of recordkeeping, correspondence, and tracking operations is required.
- conduct disciplinary actions when needed.
- Managed daily operations of the dispensary, including patient intake and check-out processes.
- Provided guidance and support to employees on operational issues related to the dispensary.
- Created reports summarizing sales data, inventory levels, and other key metrics.
- Ensured that all safety protocols were followed during handling product.
- Trained new employees on dispensary operations and customer service best practices.
Family Coach / Case Manager
Department of Human Services
Cave Junction
02.2009 - 03.2021
- Developed and implemented individualized family coaching plans to meet client needs.
- Provided guidance, tools, and resources to help families build stronger relationships.
- Facilitated weekly meetings with families to discuss progress towards goals.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- daily common office procedures and equipment used.
Timeline
Advanced Medical Support Assistant
Veterans Administration
07.2023 - Current
Patient Service Representative
Asante
09.2021 - 02.2022
Assistant Manager/Accountant
Bud Junction LLC
11.2020 - 08.2021
Family Coach / Case Manager
Department of Human Services
02.2009 - 03.2021
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