Stephanie Turner
Customer Service
Fillmore,UT
Summary
Dynamic and reliable professional with a clean driving record and extensive customer service experience at UPS. Proven ability to enhance delivery efficiency through effective time management and strong communication skills. Committed to maintaining safety standards while ensuring timely and accurate deliveries, contributing to improved customer satisfaction and company reputation.
Overview
11
11
years of professional experience
Work History
Cover Driver
UPS
08.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Preloader
UPS
01.2022 - Current
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Ensured accurate shipment tracking by diligently scanning and updating package information in the system.
- Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
- Supported training initiatives for new hires, sharing expertise in preloading procedures and workplace safety protocols.
Private Nanny
Taylor Elton
04.2016 - 07.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
Receptionist
H&R Block
02.2019 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Caregiver
Rescare Homecare
09.2014 - 12.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Education
High School Diploma -
Peninsula High School
Gig Harbor, WA01-2013
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Punctual and reliable
Timeline
Cover Driver
UPS
08.2022 - Current
Preloader
UPS
01.2022 - Current
Receptionist
H&R Block
02.2019 - 05.2019
Private Nanny
Taylor Elton
04.2016 - 07.2022
Caregiver
Rescare Homecare
09.2014 - 12.2014
High School Diploma -
Peninsula High School
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