Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
STEPHANIE TURNER

STEPHANIE TURNER

Denver,CO

Summary

Hospitality professional who has a passion for people. Has mentored or developed over 12 successful leaders in SSA. Enjoys a challenge and the rapid grown of our organization. Looking forward to learning and excelling further in Client Relationships, Financial Savvyness and the success of our people.

Overview

17
17
years of professional experience

Work History

Assistant Restaurant Manager

Hilton Hotels
09.2006 - 12.2007
  • Managed a Veteran Staff of Over 40 Employees
  • Responsible for $4.5 Million Revenue
  • Accountable for Fine Dining Food Service Knowledge and Safety Standards
  • Maintained DiRona Award and 4Star 4Diamond Status

Assistant Catering Manager

Denver Botanic Gardens
03.2008 - 08.2009
  • Setup and Ran all Catering Functions
  • Handled catering scheduling, ordered food and planned events.
  • Supported other Denver Accounts

Catering Operations Manager

KM Concessions
  • Developed Training Program for Service Standards
  • Mentored and Managed Staff of Up to 30 People
  • Handled catering scheduling, ordered supplies and planned events.

Director of Catering

KM Concessions
  • Updated Safety, Service Standards and Training
  • Developed Several Key Supervisors into Bigger Management Roles
  • Director of Catering- KM Concessions at Denver Zoo
  • Recorded $1.2 Million within 1st year
  • Supported, Hiring, Training and Discipline
  • Provided and Understands Client Relations
  • Responded to initial inquiries, coordinating facility tours and food tastings

Assistant General Manager

KM Concessions
  • Created hospitable environment for Client Relations
  • Drove Operational Excellence through multiple departments (F&B, Catering, Grounds, Retail, Admin)
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.

General Manager

SSA Group
  • Helped strategize long term solutions for aging facility and logistics around the operation
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Designed modern employee recognition and development program (MOD) which boosted productivity and improved morale.
  • Understand contracts, negotiations and the balance between client and company expectations

General Manager

SSA Group
02.2021 - 01.2022
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed team and stabilized account for future growth

District Manager

SSA Group
01.2022 - Current
  • Built positive and productive relationships with store and field leadership.
  • Supervised 3 core locations to enforce high-quality standards of operation.
  • Mentored 2 additional accounts
  • Participated in development of SSAVVY Learning and Development branch
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

Education

BSBA - Hotel Restaurant Tourism Management

The University of Denver , Denver, CO
05.2006
  • Extracurricular Activities: Work Study Group
  • Study Abroad: Glion Hotel School, Switzerland

Skills

  • Maintains SSA Standards at units
  • Hospitality Mentality
  • Brand Loyalty
  • Food and Beverage Knowledge
  • Interpersonal and Written Communication
  • Process Evaluations
  • Employee Recruitment, Development and Retention

Accomplishments

    Past President of the Mile High Chapter of the Colorado Restaurant Association

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

District Manager - SSA Group
01.2022 - Current
General Manager - SSA Group
02.2021 - 01.2022
Assistant Catering Manager - Denver Botanic Gardens
03.2008 - 08.2009
Assistant Restaurant Manager - Hilton Hotels
09.2006 - 12.2007
Catering Operations Manager - KM Concessions
Director of Catering - KM Concessions
Assistant General Manager - KM Concessions
General Manager - SSA Group
The University of Denver - BSBA, Hotel Restaurant Tourism Management

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