Stephanie Turner-Peterson

Bank of America

03.2023 - Current

Devised and implemented processes and procedures to streamline operations.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Helped meet changing demands by recommending improvements to business systems or procedures.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Developed effective improvement plans in alignment with goals and specifications.
Evaluated staff performance and provided coaching to address inefficiencies.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Communicated with clients and customers to gather, provide and share updated information on products and services.
Learned and followed all organizational policies and procedures to maintain safe and professional working environments.