Stephanie Twyman

• Successfully conducted extensive background investigations to assess the suitability of individuals seeking access to sensitive or classified U.S. Government information.
• Effectively supported the Defense Counterintelligence and Security Agency (DCSA) by handling casework with utmost diligence and attention to detail.
• Conducted thorough face-to-face interviews with subjects, as well as their neighbors, employers, friends, and family, to gather comprehensive information for evaluation.
• Conducted meticulous record searches at various institutions, including police agencies, courthouses, educational and financial institutions, and medical/mental health facilities, ensuring a comprehensive assessment of an individual's background.
• Produced concise and well-structured reports, documenting all obtained information, using a designated government computer system, enabling efficient analysis and decision-making.

• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

· Promoted to Senior Assistant Manager in 2018 into a high volume location.

· Awarded Senior Assistant Manager of the Year in 2018 for outstanding leadership, service, and overall store performance in the absence of a Store Manager.

· Promoted to Store Manager in 2019. Excellent retention of management team. Led a team that is outperforming targets and performing concurrently with company growth. Consistently decreases shrink in the last 3 years.

· Talent Acquisition, Basic HR Functions Including: Hiring, Terminations, employee conflict resolution, Payroll, documentation, security background checks, security validation, security vetting of new and potential employees.

· Performed routine, standardized assignments to ensure the security and functionality of the store.

· Reviewed, validated, and coordinated alerts concerning the operation of the store to employee and to Cole Haan Corporate offices.

· Utilized supporting systems (ADP, RM, StoreForce) to receive alert information regarding Payroll and Employee status.

· Conducted identity resolution by obtaining employee ID, birth certificate and other required documentation to validate eligibility for employment.

· Reviews personnel security questionnaires that contain issues concerning Sexual, Personal, and Criminal Conduct; Alcoholism; Drug Involvement