Stephanie Uebelacker
Port Charlotte,FL
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Diligent, with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
12
12
years of professional experience
Work History
Supervisor
Holiday Inn Express and Suites
04.2021 - Current
- Assisted in training new employees on operational procedures and safety protocols.
- Supported team in maintaining inventory accuracy using tracking systems.
- Observed workflow processes to identify areas for efficiency improvement.
- Participated in daily team meetings to discuss objectives and progress updates.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Collaborated with team members to resolve issues impacting productivity.
- Provided feedback on training materials to enhance onboarding experience for new hires.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Owner/Esthetician
The Little Beauty Room
06.2017 - 11.2020
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Managed daily operations, ensuring high standards of service and client satisfaction.
- Oversaw inventory management, optimizing product selection and reducing waste.
- Streamlined appointment scheduling systems, improving operational efficiency and client accessibility.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Hostess/Waitress
Luna Grill-Hillcrest
01.2015 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Hostess
Red Robin
08.2013 - 10.2014
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen and wait staff to streamline service flow.
- Monitored dining area for guest satisfaction and addressed concerns proactively.
- Implemented improvements in waitlist management, enhancing overall guest experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
Esthetician
WAX IT
08.2013 - 09.2014
- Performed skin analysis to recommend personalized treatment plans and products.
- Advised clients on post-treatment care to maximize results and ensure satisfaction.
- Maintained up-to-date knowledge of skincare trends and product ingredients to enhance service offerings.
- Implemented inventory management procedures to optimize product availability and reduce waste.
- Fostered strong client relationships through exceptional customer service and follow-up consultations.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Provided clients with knowledge of all cosmetic services being provided.
- Educated patients on treatment options.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
Education
No Degree - Esthetics/Make-up Artistry
Bellus Academy
Poway, CA01-2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Team building
- Staff development
- Staff discipline
- Processes and procedures
- Operations management
- Relationship building
- Conflict resolution
- Inventory oversight
- Negotiation
- Industrial hygiene
- Coaching and mentoring
- Workflow management
- Employee development
- Teamwork and collaboration
- Adaptability and flexibility
- Adaptability
- Self motivation
- Team leadership
- Sales strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 21 staff members.
Languages
English
Professional Working
Timeline
Supervisor
Holiday Inn Express and Suites
04.2021 - Current
Owner/Esthetician
The Little Beauty Room
06.2017 - 11.2020
Hostess/Waitress
Luna Grill-Hillcrest
01.2015 - 06.2016
Hostess
Red Robin
08.2013 - 10.2014
Esthetician
WAX IT
08.2013 - 09.2014
No Degree - Esthetics/Make-up Artistry
Bellus Academy