Stephanie Ullian
Summary
Diverse background spanning legal, accounting, telecom, and tech industries. Unique perspective and proficiency in technical support, customer service, and executive administrative services. Expertise in Quickbooks, Excel, Intuit, and various CRM software programs. Average typing speed of 80 wpm with exceptional attention to detail. Ability to multitask efficiently while maintaining accuracy. Committed to meeting goals and deadlines while delivering high-quality results. Seeking opportunities with a company that shares professional core values and offers potential for long-term growth.
Overview
16
16
years of professional experience
Work History
AI Training/Search Result Evaluator and Safety Rate
Telus Digital FKA Telus International
12.2022 - Current
- Assess the quality of web pages based on criteria from course material
- Investigate and flag landing pages for inappropriate/offensive or otherwise harmful content such as unsolicited pornography, predatory financial scams, information scams, malware/spyware, medical misinformation, and conspiracy theories
- Determine whether search engine results meet the specific intended needs of user-issued queries using a rubric and relative knowledge of the subject matter
- Improve large language models by analyzing existing user prompts and corresponding responses to gauge the accuracy of information provided as well as the overall helpfulness of the content
- Analyze image query results for relevancy based on user needs and dominant query intent
- Improve mobile voice assistant technology by assessing user needs and comparatively rating responses from various voice assistants
- Evaluate adult content for illegal/harmful activity when intended by user-issued queries
- Determine and flag whether advertisement on landing pages is considered intrusive or irrelevant to the content on the page
- Evaluate online forum comments for threatening or inflammatory language aimed at specific individuals or groups and harmful misinformation
- Determine the unique authority, reputation and expertise of content websites as well as individual creators/authors providing medical or financial advice which could be deemed harmful if inaccurate
- Generate creative writing material to improve the knowledge and flow of conversation of AI chatbots
Account Executive/Technical Support
Managed Cellular & Telecom Services
10.2013 - 08.2023
- Manage software/application installation and device setup as applicable for clients on tablet and other mobile devices with Verizon Wireless service
- Handle Verizon business client account concerns based on individual business needs and growth
- File and retrieve corporate documents, records, and reports
- Coordinate and direct office services, such as departmental finances, budget preparation, personnel issues, recruiting, and housekeeping, to aid executives
- Calendar management
- Managed Verizon Wireless client accounts, resolved technical and billing issues, and implemented solutions that enhanced customer satisfaction and retention rates
- Analyzed customer data and usage patterns to identify opportunities for upselling and cross-selling, contributing to revenue growth
- Provided expert technical support, guiding clients through complex issues and ensuring optimal utilization of cellular and telecom services
- Monitored business accounts to examine client usage patterns and identify any irregularities or employee violations of company devices
Executive Assistant
Praxi Solutions
01.2013 - 10.2014
- Coordinated executive schedules, managed office operations, and facilitated cross-departmental communication, enhancing overall organizational efficiency
- Navigate and manage customer files within CRM software
- Maintain and proofread company website
- Data entry & analysis
- Provide customer service with an emphasis on international customer relations
- Streamlined administrative processes, reducing paperwork by implementing digital solutions, resulting in substantial time savings for executives
- Managed complex travel arrangements, ensuring seamless logistics for high-stakes business meetings and conferences across multiple time zones
Administrative Assistant
Wachholder & Streimer, P.A.
02.2011 - 03.2012
- Data entry and analysis utilizing various accounting software programs
- Scheduling and organizing high volumes of appointments outside of and within the tax season
- Digital as well as manual filing
- Processing time and privacy-sensitive information with precision
- Handling high volumes of calls, emails, and faxes
- Meticulously maintained calendar schedules, preventing conflicts and optimizing partner and staff accountant productivity
Administrative Assistant
Law Offices of Corinne B. Rosner
04.2009 - 07.2010
- Schedule appointments
- File sensitive documents with the Clerk of Courts
- Streamlined physical filing system from paper to digital, improving document accessibility and enhancing data security
- Proofread and re-format (as needed) legal documents before submission to the courts
- Coordinate scheduling and filings with Judicial Assistants on behalf of attorneys and clients
- Managed legal document filing, client communications, and calendar scheduling
- Provided crucial administrative support, enabling lawyers to focus on casework
- Showcased adaptability and willingness to take on diverse responsibilities
- Negotiated payment plans with debtors on behalf of clients
- Applied empathy and problem-solving skills to de-escalate emotionally tense situations with debtors and resolve financial matters
Education
High School Diploma -
Piper High School
05.2007
Skills
- Critical Thinking / Problem-Solving
- Microsoft Office / Open Office / Google Workspace
- Asana
- Zendesk
- Active Listening / Excellent Communication
- Technical Support / Troubleshooting
- Customer Service / Client Retention
- Executive Administrative Support
- Mac OS / Windows Microsoft
- MS Teams / Slack / Discord / Skype / Zoom
- CRM Software
- LLM Training and Application
- Accounting Software
- Business Account Management
- Project Evaluation and Management
- Bookkeeping
Timeline
AI Training/Search Result Evaluator and Safety Rate
Telus Digital FKA Telus International
12.2022 - Current
Account Executive/Technical Support
Managed Cellular & Telecom Services
10.2013 - 08.2023
Executive Assistant
Praxi Solutions
01.2013 - 10.2014
Administrative Assistant
Wachholder & Streimer, P.A.
02.2011 - 03.2012
Administrative Assistant
Law Offices of Corinne B. Rosner
04.2009 - 07.2010
High School Diploma -
Piper High School
Similar Profiles
Sushant KumarSushant Kumar
Sr. Manager, Client Engagement at Telus International Digital SolutionsSr. Manager, Client Engagement at Telus International Digital Solutions
Jonathan AmayaJonathan Amaya
Senior Software Engineer at TELUS International Digital SolutionsSenior Software Engineer at TELUS International Digital Solutions
Daniel HernándezDaniel Hernández
Sr. Software Automated QA Engineer at Telus International Digital SolutionsSr. Software Automated QA Engineer at Telus International Digital Solutions