Stephanie Urgiles
Student
New Milford,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Associate and Axe Throwing Coach
Stumpy's Hatchet House
10.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Responded swiftly to reservation requests and other inquiries made via establishment website, email or phone.
- Collected and handled deposits, fees and payments with care.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained cleanliness and organization of front desk area.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Trained customers in proper use of equipment for safety and maximum results.
- Managed groups of 2-50 people, and was capable of maintaining clean and organized work environment.
Administrative Assistant
Care Plus NJ, Inc.
10.2022 - 04.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Diligently created client profiles using agency software and scheduled client appointment with friendly demeanor.
- Managed dozens of clients and delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Sales Associate
Total Wine & More
06.2021 - 09.2021
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Best Buy
11.2020 - 01.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Sales Associate and Assistant Store Manager
7-eleven
08.2019 - 08.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelors in Social Work - Social Work
Ramapo College of New Jersey
Mahwah, NJ 09.2023 - Current
Bachelor of Arts - Forensic Psychology
Kean University
Union, NJ 09.2020 - 05.2022
Bachelor of Arts - Computer Arts: 3D Animation And VFX
School of Visual Arts
New York, NY 09.2016 - 05.2019
Skills
Bookkeeping
Problem-solving skills
Time management
Cash Handling
Flexible and Adaptable
MS Office
Good Telephone Etiquette
Excellent Communication
Google Workspace
Creative collaboration
Motion and Premier Pro mastery
Adobe CS6 knowledge
Pro Tools knowledge
Timeline
Bachelors in Social Work - Social Work
Ramapo College of New Jersey
09.2023 - Current
Administrative Assistant
Care Plus NJ, Inc.
10.2022 - 04.2024
Front Desk Associate and Axe Throwing Coach
Stumpy's Hatchet House
10.2021 - Current
Sales Associate
Total Wine & More
06.2021 - 09.2021
Sales Associate
Best Buy
11.2020 - 01.2021
Bachelor of Arts - Forensic Psychology
Kean University
09.2020 - 05.2022
Sales Associate and Assistant Store Manager
7-eleven
08.2019 - 08.2020
Bachelor of Arts - Computer Arts: 3D Animation And VFX
School of Visual Arts
09.2016 - 05.2019
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