Stephanie Urschel

· Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

· Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

· Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

· Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

· Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.

· Facilitated cross-departmental meetings to identify process improvements, leading to more efficient workflow and reduced bottlenecks.

· Managed vendor and stakeholder relationships to secure best quality of services and products for organizational needs.

· Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.

· Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.

· Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.

· Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

· Developed internal requirements and standards to minimize regulatory risks and liability across programs.

· Created detailed documentation of company policies and procedures, promoting consistency across business operations.

· Improved knowledge management processes by identifying gaps and implementing effective solutions.

· Conducted regular audits of existing knowledge assets to identify areas requiring updates or revisions due to evolving business requirements or industry standards.

· Assisted project managers in capturing and retaining valuable project-related knowledge for future reference and reuse.

· Streamlined information flow within the organization through development and implementation of robust knowledge repositories.

· Develop organized and structured timelines for milestone delivery.

· Organize and communicate project requirements and updates to stakeholders.

· Work with stakeholders and subject matter experts to uncover knowledge gaps.

• Gather requirements to write new policies and procedures, resulting in cost reductions and increased revenue of $5 Million.
• Revise existing procedures using the continuous improvement strategy, resulting in a 10% decrease in processing time.
• Analyze opportunities for continual sales and product development, resulting in a 20% increase in sales.
• Collaborate with shareholders to improve both internal and external customer experience.
• Managed and closed 50+ loan files per month.

• Collaborated with multiple departments to increase the student population and retain currently enrolled students.
• Calculated Pell Grant amounts and awards based on federal guidelines.
• Coordinated with multiple departments to solve billing issues, resulting in a 10% increase in retention rate.

• Solved student issues regarding defaulted loans by assisting with loan consolidation, resulting in higher student enrollment.
• Assisted students in filling out their FAFSA online.
• Provided exit counseling information regarding loan repayment options, resulting in a 6% decrease in delinquency.

• Repeatedly exceeded metric requirements, resulting in a 5% increase in revenue.
• Consistently requested by customers to resolve questions and concerns.
• Diffused tense situations between departments.