Stephanie Valadez
Reno,NV
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Nozzleman Pizza
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions
- Upsold additional products and services to customers, increasing revenue.
Server, Bartender
IMBIBE Eats and Drinks
05.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Utilize beer and brewing knowledge to assist guests with beer choices
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Escrow Assistant
Stewart Title Company
02.2022 - 08.2023
- Maintained open communication with lenders, brokers and borrowers, agents, buyers, and sellers
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Forwarded title clearing documentation to title officer for approval.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Bartender
Voodoo Brewing
01.2023 - 06.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server/Bartender
Seasons 52
10.2019 - 02.2021
- Provide exceptional service in an upscale dining environment
- Farm to table seasonal cocktail and food menu that changes quarterly and a wine menu that included 52 wines by the glass
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked private dining room events for weddings, graduations, and other celebrations
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Server
Sauced BBQ and Spirits
05.2018 - 05.2019
- Fast paced sport bar environment managing up to 15 tables at a time
- 32 Beer taps, craft cocktails, and an extensive whiskey list.
Education
Bachelor of Arts - Anthropology
San Francisco State University
San Francisco, CA05.2019
Skills
- Customer Service
- POS Systems
- Product Recommendations
- ID Verification
- Order Verification
- Liquor Regulations and Compliance
- Complex Problem-Solving
- Staff Mentoring
Certification
- Servesafe Food Handler
- Servesafe Alcohol
Awards
Hospitality Warrior of the Month, 07/01/17, P.F. Chang's Manager Dimitri Fergadiotis
Timeline
Cashier
Nozzleman Pizza
11.2023 - Current
Server, Bartender
IMBIBE Eats and Drinks
05.2023 - 11.2023
Bartender
Voodoo Brewing
01.2023 - 06.2023
Escrow Assistant
Stewart Title Company
02.2022 - 08.2023
Server/Bartender
Seasons 52
10.2019 - 02.2021
Server
Sauced BBQ and Spirits
05.2018 - 05.2019
Bachelor of Arts - Anthropology
San Francisco State University
- Servesafe Food Handler
- Servesafe Alcohol