Stephanie Valdez
Pharr,Texas
Summary
Dedicated sales associate offering (6) years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meetings customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration Assistant
Paradise Park Trailer Resort
02.2024 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Gained proficiency in various software applications such as Excel, QuickBooks, and other financial tools for efficient data analysis.
- Established QuickBooks accounting system to reflect accurate financial records.
- Provided key clerical and administrative support to senior accounting staff.
Geeksquad Agent
BEST BUY
08.2023 - 01.2024
- Help our customers with there electronic devices
- Charge out customers for there services
- Built and maintained relationships with peers and upper management to driven team success
- Built trusting relationships with customers by making personal connections
Unit Clerk
STHS Mcallen
01.2023 - 08.2023
- Would check in patients in the system
- Would assign room to new and incoming patients
- Print out paperwork and packets for new patients
- Would call doctors for consults for patients as well
Clerk (automotive dealership)
Chevy Clark collision center
07.2022 - 01.2023
- Answered phone calls
- Updated boards and call log on logbooks
- Setup appointments for staff when needed
- Checked in vehicles to the collision system and inspected them
- Ran reports and setup meetings as well
Representative
T-TECH
05.2022 - 07.2022
- Conveyed value proposition to persuade clients
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person
- Built relationships, earning client trust through listening to drive sales
- Answered questions and resolved concerns for customer support
- Conducted outreach calls, promoting brand and encouraging purchases
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Reviewed and updated account information in company computer system
Utilities Billing Cashier
CITY OF PHARR
02.2022 - 05.2022
- Created new water or meter service for customers
- Upload and updated files into customers' accounts in the system
- Charge customer for the bills and as well as prepared money into bags for armored guy to pick up every morning
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering
- Updated and recorded customer or client information to maintain accounts
- Scheduled and confirmed appointments and meetings for management team
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Maintained accurate accounts for cash, fixed assets and other transactions
Sales Associate
BEST BUY
06.2018 - 04.2022
- Arranged new merchandise with signage and appealing displays to encourage customers sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper applications
- Built and maintained relationships with peers and upper management to driven team success
- Answered incoming telephone calls to provide store, products and service information
- Maintained knowledge of current promotions, exchange guidelines, payment polices and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Offered product and service consultations and employed upselling techniques
- Built trusting relationships with customers by making personal connections
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Education
Certificate - Physical Therapy Tech
College of Health Care Professions
Mcallen, Texas01.2017
High School Diploma -
Valley View High School
Hidalgo, Texas05.2015
Skills
- Inventory control procedures
- Money transfer systems
- Documentation and record keeping
- Strategic planning
- Excellent communication skills
- Reading comprehension skills
- Written and oral communication skills
- Office equipment proficiency
- Inbound and outbound calling
- Microsoft office expertise
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Multitasking and prioritization
- Office equipment operations
- Certified Microsoft Office Specialist
- Tech-savvy
- Document control
- Business operations understanding
- Flexible and Adaptable
- Dependable and responsible
- Multitasking
- Excellent Communication
References
- Vyanca Riojas, 956-867-9788
- Aischa Chiquito, 956-595-1195
- Yanira Cantu, 956-378-0702
- Maribel Becerra, 956-569-8813
Certification
- Excel Expert Certification – Microsoft Office Specialist Program.
- Customer Service Specialist (CSS) Certification – HDI.
- QuickBooks Certification - Intuit QuickBooks.
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified
- First Aid Certification
Timeline
Administration Assistant
Paradise Park Trailer Resort
02.2024 - 11.2024
Geeksquad Agent
BEST BUY
08.2023 - 01.2024
Unit Clerk
STHS Mcallen
01.2023 - 08.2023
Clerk (automotive dealership)
Chevy Clark collision center
07.2022 - 01.2023
Representative
T-TECH
05.2022 - 07.2022
Utilities Billing Cashier
CITY OF PHARR
02.2022 - 05.2022
Sales Associate
BEST BUY
06.2018 - 04.2022
Certificate - Physical Therapy Tech
College of Health Care Professions
High School Diploma -
Valley View High School
- Excel Expert Certification – Microsoft Office Specialist Program.
- Customer Service Specialist (CSS) Certification – HDI.
- QuickBooks Certification - Intuit QuickBooks.
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified
- First Aid Certification
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