Stephanie Valdivia
Phoenix,AZ
Summary
Positive and diligent Community Association Manager effective at promoting community satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties and building effective relationships with Board of Directors. Talented community manager with demonstrated operational and leadership skills. Offering 6 years of community management experience paired with goal-oriented and performance-minded approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Association Manager
Sentry Management
02.2023 - Current
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enforced compliance with community regulations and guidelines.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Facilitated conflict resolution among residents by mediating disputes professionally and diplomatically.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
- Conducted thorough research on new industry trends and best practices to enhance the overall management strategy for each association managed.
- Collaborated with local government agencies to ensure compliance with municipal codes and regulations, avoiding potential fines or violations.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Commuity Association Manager
City Property Management
02.2021 - 02.2023
Community Association Manager
Sentry Management
07.2019 - 02.2021
Skills
- Effective Leadership
- Effective Communication
- Analytical Problem Solving
- Strategic Organization
- Strong Detail Orientation
- Resilient in High-Pressure Situations
Certification
CAAM
Timeline
Community Association Manager
Sentry Management
02.2023 - Current
Commuity Association Manager
City Property Management
02.2021 - 02.2023
Community Association Manager
Sentry Management
07.2019 - 02.2021
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