Stephanie Valencia-Casasola
Brockton,MA
Summary
Detail-oriented professional with 4 years of security experience with a solid foundation in event security, concierge security and executive protection, along with administrative support utilizing Microsoft 365 networks. Proven ability to maintain confidentiality, assess risk, implement security protocols and procedures and provide excellent customer service. Skilled in scheduling, documentation with ability to support teams in high-pressure situations, effective customer service ability with general public and organizational skills. Knowledgeable with access control & CCTV monitoring software including Milestone, Lenel, Angus Anywhere, WiseNet, Salient System, and WinTeam payroll. Fluent in English and Spanish.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal
02.2020 - Current
- Serve as an Executive Protection Specialist for high profile clients for financial corporation ensuring safe environment for attendees and VIP guest
- Provide personalized security service for executives including protection during travel and public appearances
- De-escalate confrontations with tact and professionalism
- Conduct trainings for new hires across multiple post ensuring comprehensive understanding of post orders and protocols
- Utilize Lenel, Milestone and Angus Anywhere access control software to manage guest sign-in and monitor building surveillance for interior and exterior
- Respond to emergency situation per protocols and collaborate with local law enforcement ensuring compliance with protocols
- Handle administrative task phone calls, emails and reports
- Prepare daily reports on security incidents and ensuring seamless information transfer per shift with proper documentation and emails
- Enhance building safety reducing security breaches with proactive CCTV surveillance and building protocols
- Use advanced screening to detect & mitigate potential threats via itemizer, metal detectors, hand-held wands to screen for harmful substances & explosives
- Communicate via security radio and phone to coordinate with Security Operation Center operators
- Assist guest with inquires delivering exceptional concierge support
Supervisor
Carters
03.2019 - 06.2020
- Provide exceptional customer service to drive sales and build customer loyalty
- Assisted customers finding products, answered questions and made recommendations
- Managed cash register operations and balanced cash drawers
- Perform managerial task with efficiency, including opening + closing store duties
- Streamlined store operations by overseeing daily task, including opening and closing
- Train new hires on products knowledge and effective sales techniques
- Redesigned store layout to optimize customer experience and inventory flow
- Created weekly incentives to boost staff motivation and maintain a positive work environment
- Delegate task and supervise sales floor to ensure smooth daily operation
Salon Receptionist
Extology Salon
04.2018 - 03.2019
- Provide a welcoming environment for guest upon arrival, ensuring excellent customer service
- Answering phone calls and respond to inquires about services and pricing
- Handle client record forms and ensure confidentiality
- Managed appointment scheduling and confirmed bookings enhancing client satisfaction
- Provide a welcoming environment for guest upon arrival, ensuring excellent customer service
- Operate a multi-phone line system and handle cash/credit transactions efficiently
- Coordinate stylist training sessions with vendors, ensuring staff development
- Assisted with inventory management and salon upkeep including laundry or restocking
- Operate a multi-phone line system and handle cash/credit transactions efficiently
- Assisted with inventory management and salon upkeep, including laundry or restocking
Education
Business Management -
Massasoit Community College
Brockton, MA10.2024
Aesthetician - 600 clock hour program for Esthetics
Elizabeth Grady School of Esthetics and Massage Therapy
09.2020
High School -
Connections Academy
01.2020
Skills
- Event security
- Concierge security
- Executive protection
- Administrative support
- Risk assessment
- Security protocols
- Customer service
- Scheduling
- Documentation
- Organizational skills
- Access control
- CCTV monitoring
- Milestone
- Lenel
- Angus Anywhere
- WinTeam
Certification
- HSI first-aid l CPR + AED adult/ child/infant
- SIRA
- MOAB
- FEMA
- Oleoresin Capsicum spray
- Massachusetts Esthetician License
Timeline
Security Professional
Allied Universal
02.2020 - Current
Supervisor
Carters
03.2019 - 06.2020
Salon Receptionist
Extology Salon
04.2018 - 03.2019
High School -
Connections Academy
Business Management -
Massasoit Community College
Aesthetician - 600 clock hour program for Esthetics
Elizabeth Grady School of Esthetics and Massage Therapy
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