Stephanie Valladares

A dedicated Tech Support professional with a history of going beyond company goals and leadership expectations.

A Detail-oriented, organized, and meticulous employee who loves to work fast pace to meet tight deadlines while maintaining a positive attitude as an enthusiastic team player ready to contribute to company success and moral.

I am at all times an organized and dependable candidate successful at managing multiple situations with a positive attitude and a willingness to take on added responsibilities to meet team goals.

1, Continuously at the top of the call volume report on a month-to-month basis.

2. As a time management expert I have been given me the opportunity to work on multiple company projects, such as the 3g shutdown project, the cancellations project, and the cell-bounce project.

3. I am currently the tech support outbound team lead a position that was created with me in mind because of my ability to generate reports and track trends. I manage and motivate employees to be productive and engage in work beyond there standard duties while collaborating with supervisors to escalate and address customer inquiries and technical issues.