Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Valtierra

San Jose,CA

Summary

Experienced Customer Service professional fluent in English and Spanish language with knowledge of service delivery and proven multitasking abilities. Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

IMO Business Solutions
11.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Restaurant Waiter

Red Lobster
10.2016 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Education

High School Diploma -

De Anza College
Cupertino, CA
05.2025

Skills

  • Data Entry
  • Follow-up skills
  • Escalation management
  • Microsoft Excel
  • Documentation
  • Account updating
  • Complaint resolution
  • Complaint Handling
  • Call triaging
  • Call center experience
  • Call Center Operations
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

IMO Business Solutions
11.2021 - Current

Restaurant Waiter

Red Lobster
10.2016 - 10.2021

High School Diploma -

De Anza College

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Stephanie Valtierra