Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Vance

Upper Darby,PA

Summary

Results-oriented professional experienced in using a variety of software applications and calender management. Proficient in team supervision, inventory control, and effective communication. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a proven ability to solve problems and drive positive outcomes.

Overview

6
6
years of professional experience

Work History

Administrative Support

Cover & Rossiter
10.2023 - 04.2024
  • Answered and directed phone calls
  • Verified math, spelling, and grammar for financial statements
  • Managed client data migration for tax season preparation
  • Prepared and distributed engagement letters and packets for over 300 clients
  • Processed and scanned client tax documents; ensured tax returns were accepted and resolved issues if necessary
  • Filed and submitted tax returns; handled client signatures and document returns
  • Assisted partners, reviewers, and preparers; prepared power of attorney and audit confirmation letters
  • Maintained data integrity and confidentiality; managed emails, faxes, and filings
  • Prepared and bound audit presentations; processed client payments and quarterly submissions.

Vendor Services Rep/Accident Claims Manager

Amtrak
08.2022 - 05.2023
  • Conducted an audit of all Commercial Motor Vehicles (CMVs) documents on file, identifying and resolving conflicting information
  • Worked with General Service Administration to maintain compliance for leased vehicles
  • Managed communication with end-users regarding overdue preventative maintenance and safety recalls for leased vehicles
  • Handled invoices, updating information in the leasing system, and coordinating with the appropriate contacts
  • Provided support to Toll and Fuel Management by sending notifications and creating reports on toll violations and fuel usage
  • Assisted the Billing department with purchase orders, vendor invoices, and WEX card updates
  • Promoted to Accident Claims Manager while still performing job duties above
  • Developed a process flow for the Accident Claim Management Group and managed a team of two to ensure timely and accurate claim processing
  • Reviewed and managed accident/incident claims, obtained necessary documents, worked with stakeholders, and coordinated repairs
  • Completed a Federal Motor Carrier Safety Regulations training course.

Contractor

Amtrak
02.2022 - 08.2022
  • Processed CMV driver applications, reviewed documents, and communicated with applicants and supervisors for corrections
  • Managed monthly 'Birth Month' Motor Vehicle Reports for driver compliance, including auditing and reviewing reports
  • Handled daily communication with applicants and supervisors, provided application status updates, and assisted with DOT compliance
  • Conducted field audits, participated in a successful mock audit, and maintained historical CMV files
  • Trained new hires and audited inspection files for accuracy
  • Provided support during New Hire events and assisted with the application process.

Office Manager

EC Liner Inc
07.2018 - 11.2021
  • Oversaw office management, including HR functions, file management, and office inventory
  • Managed clerical work, customer inquiries, and issue resolution
  • Tracked expenses, accounts, and liabilities using QuickBooks
  • Supervised and coordinated the work of six staff members
  • Handled sales requests and implemented inventory controls and standard ordering procedures, reducing overhead expenses by 23%
  • Assisted with vehicle setup and maintenance/modifications.

Education

G.E.D -

Delaware County Community College

Federal Motor Carrier Safety Regulations Training -

J.J. Keller
04.2023

Certified Phlebotomy Technician -

AUMT Institute
Media, PA
08.2014

Skills

  • Data integrity and confidentiality
  • Report and Records Review
  • Critical Thinking and Analysis
  • Flexible and Adaptable
  • Effective and Professional Communication
  • Compliance Reviews
  • Project Coordination
  • Safety Compliance
  • QuickBooks and financial tracking
  • Continuous Improvement

Timeline

Administrative Support

Cover & Rossiter
10.2023 - 04.2024

Vendor Services Rep/Accident Claims Manager

Amtrak
08.2022 - 05.2023

Contractor

Amtrak
02.2022 - 08.2022

Office Manager

EC Liner Inc
07.2018 - 11.2021

G.E.D -

Delaware County Community College

Federal Motor Carrier Safety Regulations Training -

J.J. Keller

Certified Phlebotomy Technician -

AUMT Institute

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Stephanie Vance