Stephanie Vance
Waukee
Summary
Dynamic HR Manager with a proven track record at Von Maur, excelling in recruitment and employee engagement. Expert in implementing HRIS systems and fostering team collaboration. Adept at resolving conflicts and enhancing performance management, driving a positive workplace culture that boosts retention and productivity.
Overview
20
20
years of professional experience
Work History
HR Manager
Von Maur
West Des Moines
06.2021 - Current
- Executed recruitment processes to attract top talent for retail positions.
- Facilitated employee onboarding for seamless integration into company culture.
- Prepared and led new employee orientation on policies and procedures.
- Coordinated and conducted training programs to enhance employee skills, focusing on customer service and sales.
- Created and maintained personnel records.
- Maintained accurate timesheets and payroll data.
- Managed performance reviews, disciplinary actions, and salary negotiations.
- Monitored attendance records and FMLA requests for accuracy.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Implemented HR strategies to improve employee engagement and retention.
- Successfully integrated employees into the new HRIS system at the store location.
- Mediated conflict resolution between employees to foster a positive work environment.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Collaborated with other managers to create a positive work environment that promotes collaboration among teams.
Floor Manager
Von Maur
West Des Moines
09.2017 - 06.2021
- Trained and mentored staff on customer service standards and procedures.
- Supervised daily operations to ensure efficient floor management.
- Provided training and guidance to employees regarding store policies and procedures.
- Connected with customers and employees to provide assistance, and collected feedback to optimize operations.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Developed strategies for increasing sales productivity and profitability within departments.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed team member performance, and developed improvement plans.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Department Manager
Von Maur
West Des Moines
09.2016 - 09.2017
- Observed, assisted, and motivated associates to provide excellent customer service.
- Trained shoe associates in sales techniques, product knowledge, and department procedures.
- Provided feedback to associates on selling and account statistics.
- Achieved department service, sales, and credit goals.
- Provided prompt resolutions to employee and customer situations.
- Analyzed problems and offered creative solutions.
General Manager
Classic Tan, INC
West Des Moines
10.2005 - 09.2016
- Managed eight salon locations with over 50 employees.
- Oversaw daily operations to ensure efficient workflow and productivity.
- Led recruitment efforts to build a skilled and diverse workforce.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team-building activities that encouraged collaboration among stores.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Successfully created a cross-checking system to ensure accuracy in customer memberships.
Education
Bachelor of Science - Business Management
William Penn University
West Des Moines05-2010
Skills
- Customer relationship management
- Team building
- Employee engagement
- Effective communication
- Problem solving
- Attention to detail
- Workplace sensitivity
- Strategic planning
- Performance management
- Employee onboarding
- Staff training
- Payroll administration
- Recruitment processes
- HRIS implementation
References
References available upon request.
Timeline
HR Manager
Von Maur
06.2021 - Current
Floor Manager
Von Maur
09.2017 - 06.2021
Department Manager
Von Maur
09.2016 - 09.2017
General Manager
Classic Tan, INC
10.2005 - 09.2016
Bachelor of Science - Business Management
William Penn University
Similar Profiles
Denise MessDenise Mess
Retail Resolution Specialist at Von MaurRetail Resolution Specialist at Von Maur
Debra Kent DeanDebra Kent Dean
Department Manager at Von MaurDepartment Manager at Von Maur
ASHLEY PHILLIPSASHLEY PHILLIPS
Department Manager at Von MaurDepartment Manager at Von Maur
Cheryl MorenoCheryl Moreno
Sales Associate Gift Department at Von MaurSales Associate Gift Department at Von Maur
EMMA LAURITSENEMMA LAURITSEN
Customer Service Cashier at Hy-VeeCustomer Service Cashier at Hy-Vee