Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie VanderPloeg

Howard City,MI

Summary

Skillful administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Overview

9
9
years of professional experience

Work History

Service Writer

Greenmark Equipment
09.2022 - Current
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Streamlined repair order processes for increased efficiency and productivity.
  • Assisted manager in all aspects of business operations.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked well in a team setting, providing support and guidance.
  • Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Outlook,Word & Excel

Maintenace Clerk

Republic Services
07.2016 - 09.2022
  • Minimized disruption to ongoing operations during scheduled or emergency repairs by efficiently coordinating with relevant parties.
  • Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
  • Optimized inventory management through thorough tracking of part usage, replenishment needs, and supplier relations.
  • Contributed to cost savings initiatives by researching alternative suppliers for parts procurement without compromising quality.
  • Input data into spreadsheets and databases.
  • Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and organization.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Supported cross-functional teams by providing accurate information on parts availability and delivery timelines, enabling smooth project execution.

Education

Associate of Applied Science -

Baker College
Muskegon

Skills

  • Proficient with Microsoft Office such as Outlook, Excel & Word
  • Customer service excellence

Timeline

Service Writer

Greenmark Equipment
09.2022 - Current

Maintenace Clerk

Republic Services
07.2016 - 09.2022

Associate of Applied Science -

Baker College

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