Stephanie Van Duzer
Middlebury,Connecticut
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Spirit Halloween Store
08.2024 - 11.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Retail Sales Associate
Label Shopper
06.2023 - 08.2024
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Resident Assistant
Southern Connecticut State University
08.2022 - 05.2023
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Desk Attendant
Southern Connecticut State University
03.2021 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Answered phones and assisted callers with inquiries.
Education
Business Admin Human Resources -
Southern Connecticut State University
New Haven, Connecticut05.2025
Skills
- Teamwork
- Reliability and punctuality
- Store maintenance
- Independent judgement
- Upselling strategies
- Truck unloading
- Display building
- Point of sale systems
- Sales goal achievement
Timeline
Retail Sales Associate
Spirit Halloween Store
08.2024 - 11.2024
Retail Sales Associate
Label Shopper
06.2023 - 08.2024
Resident Assistant
Southern Connecticut State University
08.2022 - 05.2023
Desk Attendant
Southern Connecticut State University
03.2021 - 03.2023
Business Admin Human Resources -
Southern Connecticut State University
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