Summary
Overview
Work History
Skills
Affiliations
References
Timeline
Generic

Stephanie Van Thillo

Folsom,CA

Summary

Dynamic leader with extensive experience in performance management and strategic planning, enhancing team collaboration and driving process optimization across multiple departments in a fast paced technical consulting organization. Achievements include significant improvements in client demand fulfillment through innovative practices and data analysis. Core competencies encompass fostering a culture of innovation to achieve organizational objectives. Future aspirations include leveraging leadership skills to further enhance operational efficiencies and build successful teams.

Overview

25
25
years of professional experience

Work History

Lead Workforce Staffing Professional

IBM
San Jose, CA
01.2022 - 04.2025
  • Managed a team of workforce staffing professionals focused on client demand fulfillment, minimized bench time, and consultant performance through utilization.
  • Conducted planning and strategic actions to address longer-term skill gaps for client projects and engagements.
  • Drove the team to prioritize and organize tasks to efficiently accomplish individual and team goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Built and encouraged a team environment to make the workplace more productive and collaborative.

Director, Talent Management

Taos
San Jose, CA
04.2017 - 12.2022
  • Managed multiple teams including senior technical recruiters and junior sourcing specialist responsible for the identification, qualification, and hiring of technical professionals for a fast-paced, client-driven consulting company.
  • Facilitated collaboration between teams by encouraging open communication channels that were also supported through dashboards
  • Prepared presentations for C level leadership summarizing key performance indicators related to the success of our organization.
  • Established performance metrics and evaluated staff to promote continuous improvement.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Assessed employee performance against established benchmarks or targets.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Managed annual budgeting process, including forecasting and financial planning.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Facilitated professional development programs to build a high-performing team.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Cultivated relationships with stakeholders to secure support and funding for key initiatives.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Analyzed data to inform decision-making and strategic direction.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Identified opportunities for process optimization through data analysis.

Director, Sales Operations and Technical Practices

Taos
San Jose, CA
06.2013 - 03.2017
  • Responsible for the management of inside sales team focused on securing meetings for Business Development Executives to drive sales.
  • Created a program called "Follow the People" to enable the sales team to leverage historic relationships, thereby increasing sales.
  • Created monthly reports to track key performance indicators, focused on client meetings, and the resulting revenue increases.
  • Analyzed market trends and identified new business opportunities.
  • Collaborated with other departments to ensure seamless coordination of activities across the organization.
  • Supported sales team members to drive growth and development.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Utilized various software and tools to streamline processes and optimize performance.

Director, Recruiting and Practice Management

Taos
San Jose, CA
01.2010 - 06.2013
  • Led teams responsible for the reallocation of existing consultants and new hiring to fulfill fast-paced client demand.
  • Led a team of Senior Technical Consultants responsible for the delivery of key services, including conducting proprietary technical interviews, mentoring, as well as the creation, development, and delivery of training.
  • Developed a collaboration tool utilized across multiple teams to ensure enablement to effectively represent and place consultants on client engagements.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.

Manager of Practice and Staff Management

Taos
San Jose, CA
07.2005 - 01.2010
  • Led the team and drove the process responsible for the performance management of consultants delivering services in client environments.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Established processes to ensure efficient workflow throughout the organization related to bench management.
  • Led the team to realign technical practices to better meet constantly evolving market demand.
  • Acted as a key stakeholder and driver in a new Salesforce implementation, including design, testing, user adoption, and maintenance/enhancement of services.

Human Resources Manager

Taos
San Jose, CA
01.2002 - 07.2005
  • Ensured compliance with federal, state and local employment laws.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.

Administrative Assistant

Taos
San Jose, CA
09.2000 - 01.2002
  • Initially hired to be the travel coordinator, including scheduling, purchasing, cancellations, and adjustments for all employees and executives.
  • Provided front desk support.
  • Trained and assisted with accounts payable.
  • Trained and assisted with payroll.

Skills

  • Performance management
  • Data analysis
  • Project management
  • Talent acquisition
  • Team collaboration
  • Budget management
  • Employee engagement
  • Crisis management
  • Stakeholder engagement
  • Presentation skills
  • Process optimization
  • Strategic planning
  • Employee training
  • Self-Directed
  • Time management
  • Teamwork and collaboration
  • Decision-making
  • Attention to detail
  • Organizational skills
  • Active listening
  • Analytical
  • Team building
  • Dependable and responsible
  • Flexible and adaptable

Affiliations

  • I love gardening, my family (including my pups) and being in the outdoors.

References

References available upon request.

Timeline

Lead Workforce Staffing Professional

IBM
01.2022 - 04.2025

Director, Talent Management

Taos
04.2017 - 12.2022

Director, Sales Operations and Technical Practices

Taos
06.2013 - 03.2017

Director, Recruiting and Practice Management

Taos
01.2010 - 06.2013

Manager of Practice and Staff Management

Taos
07.2005 - 01.2010

Human Resources Manager

Taos
01.2002 - 07.2005

Administrative Assistant

Taos
09.2000 - 01.2002

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Stephanie Van Thillo