Stephanie VanZuuk
Norwalk,IA
Summary
Proven leader and effective communicator, excelled at Allegis Group by implementing staff training programs that enhanced team performance and cohesion. Demonstrated exceptional problem-solving and customer relationship management skills, significantly improving service levels. Skilled in multitasking and maintaining attention to detail, consistently surpassing goals.
Knowledgeable in background in managing field operations and optimizing on-site processes. Demonstrated success in coordinating logistics and enhancing team productivity through strategic planning. Proven ability to solve complex problems and adapt to dynamic environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Senior Field Operations Associate
Allegis Group
11.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented staff training programs, improving employee performance and team cohesion.
- Participated in budget planning, controlling expenses within allocated limits while maintaining quality service levels.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Set up orientations and initial training for new employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Assisted with creating employee handbooks and manuals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Front Desk Receptionist
IHG Hotels
01.2016 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Associate of Arts - Liberal Arts
Des Moines Area Community College
Ankeny, IA05-2019
Skills
- Scheduling management
- Customer relationship management
- Self motivation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Relationship building
Timeline
Senior Field Operations Associate
Allegis Group
11.2019 - Current
Front Desk Receptionist
IHG Hotels
01.2016 - 12.2019
Associate of Arts - Liberal Arts
Des Moines Area Community College
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